-Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance -Managing the third-party inspection visits and follow-up actions -Validates the service contract and technical terms with sales -Accountable for the planned maintenance scheduling, optimized routing, and performing site audits -Accountable for the performance of assigned technicians and for their motivation and competence development. -Control of the field operations costs, callouts, and service repair sales. -Investigating accidents and following company policy on evidence custody and internal reporting -Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations -Resolving customer service quality complaints and invoicing complaints related to maintenance operations
-Strong organizational and self-management skills. -A UAE driving license is an advantage. -Arabic language proficiency is preferred. -Customer-focused, sales-oriented mindset. -Highly motivated, goal-oriented, and diligent. -Strong technical engineering knowledge. -Ability to interpret and analyze customer needs effectively. -Excellent English communication skills (spoken & written). -Strong orientation towards delivering a high level of customer service.
-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.
Residential
Commercial
Industrial
Buildings
Government
