Asset Management Software Solution User Administrator

Overview

Administers, supports, and optimizes AMSS for maintenance and asset management

Key Responsibilities

• application management
• utilization monitoring
• issue troubleshooting
• lifecycle management
• report generation
• requirements analysis

Tasks

Identify, evaluate, analyze, and recommend changes in support of assigned applications, including ongoing production maintenance and troubleshooting. Monitors and analyzes utilization of the AMSS by user groups, identify reporting requirements, and track Key Performance Indicators (KPI’s) when required. Troubleshoots sudden issues in the functionality of the application by looking at hardware/software/security alerts while determining sound solutions. Manages on and off-boarding of users and performs all associated processes and notifications. Responds to emails, tickets and phone calls received outside of normal business hours as necessary. Provides insight into user and group behavior and performance. Continuously reviews current processes and proposes relevant improvements. Responsible for ensuring AMSS software utilization, compliance, and lifecycle management across the organization. Trains and mentors maintenance personnel by reviewing workflows, documenting required information, and providing guidance on the use of the AMSS. Acts as a back-up for the CMMS/AMSS Application Administrator in a limited capacity. Evaluates AMSS software return on investment (ROI) by analyzing utilization and performance data, and provides recommendations for changes to enhance efficiency and user adoption, as applicable. Oversee conversions, application testing and documentation of application procedures. Participates and provides input in training design and development and assists in training execution related to assigned projects. Provides go-live support, and serves as primary point of contact for ongoing users production maintenance/support and troubleshooting. Assists in budget preparation by making recommendations for enhancement of the user experience and system utilization. Administers assigned applications and provides technical support to maintenance personnel for planned and corrective maintenance of assets and equipment, including the use of smart field mobile devices (iPhones, tablets, etc.). Designs and generates specific and operational reports in support of performance objectives and strategic initiatives. Customizes reporting needs for ad hoc reporting for the user and management. Collaborates with customer departments and internal partners to define business requirements, translating requirements into actionable solutions, conduct testing, and finally operationalizing as approved by the requestor.

Requirements

• bachelor's
• master's
• amss
• arcgis
• project management
• user training

What You Bring

Bachelor's degree or equivalent. This is a designated Essential Employee position as defined in the NTTA Employee Handbook. An essential employee is one whose attendance is required to maintain agency operations during an emergency or inclement weather situation. Facilitation and user training experience. Experience with AMSS or CMMS and reporting tools. 5-7 years’ experience in a similar function and organization. Valid driver’s license. Experience in project management and project management methodologies. Experience in data management with ArcGIS. 10 years’ experience in a similar function and organization. Experience in software implementation methodologies. The purpose of this position is to ensure the user permission, experience, and reporting needs of NTTA Maintenance Department’s Asset Management Software Solution (AMSS). The NTTA Maintenance Department maintains the agency’s facilities, roadway infrastructure, vehicles, and warehouse inventories. Knowledge in the use, implementation, maintenance, and configuration of AMSS software is required. This position requires experience and success in supporting the users in their use of maintenance and asset management systems that provide planned and corrective maintenance of assets and equipment in a maintenance and asset intensive organization. Knowledge of ArcGIS or other GIS tools. Proven experience with user administration, on and off boarding processes. Knowledge of maintenance operations and asset-intensive organizations. Master’s Degree.

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Benefits

*** Eligible for $2,000 Retention Bonus ***

About North Texas Tollway Authority

-Enhances transportation through the development and operation of toll roads. -Manages key tollways and expressways in the North Texas area. -Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility. -Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway. -Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences. -Focuses on improving the efficiency of the regional transportation network. -Contributes to the economic growth of the North Texas region by providing reliable transport options. -Integrates sustainable road management practices to ensure long-term infrastructure viability.

Sector Specialisms