Helpdesk Administrator

Overview

Administers FM Help Desk, handles requests, compliance, reporting, and support.

Key Responsibilities

• statutory compliance
• cafm logging
• work orders
• sub‑contractor call‑outs
• fm helpdesk
• management reporting

Tasks

-Assist in all sites across the account achieving the highest level of statutory compliance. -Walking clients through FM processes and functions to ensure all KPIs & SLAs are met. -Promote QHSE and drive tangible improvements in safety performance and culture. -The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team. -Log service requests on CAFM system. -Complete Syngenta and CBRE site inductions for staff and contractors -Providing support or assistance for incoming issues related to FM. -Produce management reports as required by the Account Management. -Manage sub-contractor callout process. -Working through the process of solving problems with clients. -Assist with ensuring Authority to Work (ATW) are issued. -Continually updating customers using the communication Strategy. -Answer Helpdesk / Switchboard calls. -Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned. -Manage work orders and ensure accuracy data is achieved. -Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. -Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed. -Updating client on service requests. -Reporting customer feedback and trends to Management Team. -The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team. -Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved. -Provide administrative support to local line management at all levels. -Request updates from Hard / Soft Services teams.

Requirements

• facilities management
• cafm
• microsoft office
• gcses
• interpersonal skills
• analytical skills

What You Bring

-Experience within the Facilities Management or similar role. -Minimum of GCSE’s (including English & Mathematics) & A Levels preferred Appropriate Vocational Qualifications -Excellent organisational skills -Knowledge and Experience in using CAFM systems (Si7 & IFM Hub) -Strong interpersonal skills -Ability to work as a team player. -Ability to demonstrate logical processes, with good analytical skills and judgement. -Ability to work under minimal supervision. -Computer literate with a strong working knowledge of Microsoft Office. -Flexible, methodical, and strong attention to detail -Experience working in a customer service role or helpdesk environment.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms