Senior IT Support Specialist

Overview

Provide white-glove IT support for C-level executives, focusing on iOS and Microsoft tools.

Key Responsibilities

• device management
• app support
• remote support
• on‑site support
• documentation
• it escalation

Tasks

-Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance. -Partner closely with the administrative team to identify, triage, and resolve issues with minimal direct disruption to our executives. -Manage and troubleshoot applications essential to the workflow, including Windows 11, Outlook, Microsoft Teams, O365, Zoom, OneNote, iOS Mail, PDF Expert, and Diligent. -Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence. -Provide on-site and at times off-business hours remote support during business travel, meetings, and events as needed. -Stay current with the latest Apple iOS, Windows and enterprise productivity tools to make informed recommendations. -Collaborate with internal IT teams to escalate and resolve complex issues while ensuring executive satisfaction. -Maintain an exceptional level of discretion and confidentiality at all times. -Support and maintain multiple iPads and iPhones, ensuring seamless synchronization and configuration across devices. -Provide dedicated, high-touch IT support, ensuring rapid response and real-time resolution of all technology issues.

Requirements

• 5+ years
• executive support
• microsoft 365
• intune
• ios
• white-glove

What You Bring

Tishman Speyer is seeking a highly skilled and experienced Senior IT Support Specialist to provide white-glove, real-time technical support to our Chief Executive Officer and our most senior executives. This role demands exceptional professionalism, responsiveness, and technical expertise to ensure seamless operation of all technology used by our executive team. The ideal candidate will have extensive experience in executive technology support, deep knowledge of Apple iOS ecosystems, and a proven ability to deliver high-quality service under pressure. This position requires the ability to anticipate needs, maintain absolute confidentiality, and work closely with the administrative staff to manage technology issues proactively. *Onsite presence is required for this position. -Ability to work independently and handle sensitive information with utmost confidentiality. -Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or VIP-level support. -Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Zoom and Diligent. -Experience working in environments with high-demand executives. -Exceptional communication and interpersonal skills, with a white-glove customer service mindset. -Experience with Intune Mobile Device Management (MDM). -Expert-level proficiency with Apple iOS devices (iPhone, iPad) and Apple ecosystem management. -Background in supporting hybrid or mobile work setups with enterprise-grade security configurations. -Excellent troubleshooting skills and ability to diagnose issues quickly under pressure. -Proven experience supporting C-level executives, ideally within a fast-paced, global organization.

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Benefits

The base compensation range for this role is $115,000- $135,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we've considered factors specific to this geography.

About Tishman Speyer

-the firm has grown into a global developer shaping city skylines. -it invests in high-profile projects like Rockefeller Center and The Spiral. -Its typical projects include skyscrapers, residential towers, retail hubs and mixed-use campuses across major capitals. -It delivers end-to-end real estate services: development, fund management, property and leasing management. -Standout facts: it transformed Rockefeller Center, pioneered co-working spaces under “Studio,” and developed The Spiral with spiral gardens.

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