PAYMENT COLLECTION & CRM

Description

• Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
• Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
• Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
• Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.
• Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.

Requirements

• Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
• 1-3 years of experience in payment collection or related role,
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills with a customer-oriented attitude is must.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance