Network Operations Coordinator - Fibre

Overview

Coordinate daily fibre network operations, fulfillment, and fault resolution.

Key Responsibilities

• fibre configuration
• alert monitoring
• issue escalation
• fault management
• performance reporting
• documentation

Tasks

-Coordinating day-to-day fibre service configuration, activation, and fulfilment. -Monitoring internal alerts and working with technical teams to identify and resolve issues. -Escalating complex problems to the right internal or vendor teams when required. -Assisting during storm or major network events, including after-hours support when needed. -Supporting Retail Service Providers (RSPs) with fault management and resolution. -Providing performance reports that support service quality and customer experience. -Maintaining accurate documentation and ensuring updates are shared across the team. -Championing safe work practices and taking initiative to stop unsafe work when necessary.

Requirements

• fibre network
• broadband
• customer service
• communication
• computer literacy
• teamwork

What You Bring

-Learn the fundamentals of the fibre network and its standards. -Experience in broadband, telecommunications, or an ISP environment (preferred). -Strong customer service skills and the ability to stay calm under pressure. -Excellent communication skills — both written and verbal. -Get hands-on experience with upgrades and projects aligned to your interests. -A high level of computer literacy and comfort working with operational systems. -A tertiary qualification or relevant industry experience (desirable). -The ability to work collaboratively in a team environment and coordinate multiple priorities.

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Benefits

-Life Insurance and group discounted medical insurance. -A friendly workplace where people are valued and appreciated. -Gain exposure to network operations and fibre engineering. -Family-friendly events and discounted gym membership along with various retail discounts. -An in-house well-being programme, a peer support network (Kaitiaki) and EAP services. -Competitive remuneration.

About Northpower

-It blends ownership and contracting—running its own electricity and fibre networks while delivering engineering and construction services nationwide. -Financially robust, it sustains large-scale contracts with major utilities and returns profits to its consumer-owned trust. -Its projects range from substation upgrades and submarine cable installations to managing transmission lines and future-energy installations. -Specialising in transmission, distribution, fibre rollout, inspection solutions and grid‑scale solar, it tackles every layer of utility infrastructure. -Unusually, the company owns and operates one of the region’s oldest hydro stations and recently launched a portable data centre prototype.

Sector Specialisms

Security Clearance

-criminal history check -drug and alcohol testing -medical assessment