Front of House Member Host

Overview

Provide front‑of‑house hospitality and member support in a flexible office environment.

Key Responsibilities

• ticket management
• it helpdesk
• freshdesk
• meeting rooms
• building walks
• visitor reception

Tasks

-Create a culture to energise and empower people to create their best work. -Conduct regular building walks to ensure all front and back of house areas are maintained at the highest-level checking for cleanliness, general visual standards, maintenance and health & safety issues. -Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements and refreshing rooms -Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements ensuring services are appropriately charged for. -Assist Managers and colleagues with all operational and administrative tasks. -Raise & manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, ensuring members are kept updated. -Welcome all visitors warmly by greeting them in person or on the phone answering or referring enquiries. -Ensure all communal spaces and Meeting Rooms are set up and are visually and operationally in working order.

Requirements

• self-starter
• customer service
• ms office
• detail‑oriented
• communication

What You Bring

-A brilliant self-starter natural ability to work independently as well as part of a team. -A minimum of 1 year's experience in retail/hospitality or customer service experience post -Comfortable knowledge of MS Office tools - particularly Word and Excel -Attention to detail and take ownership in delivering work to exceptional standards -Outstanding communication and interpersonal skills

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Benefits

Uniform allowance Health Shield Salary: £28k 28 days holiday plus your birthday off! As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home. Fora is London's leading provider of flexible offices. All our design-led spaces are open and supported by our dedicated front-of- house teams, five days per week. Once a month, you will be able to order lunch from Deliveroo. At Fora, we're fuelled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily. -Your're not looking for an ordinary 9 to 5 desk job. Every day holds something different in store - One day you might be setting up a meeting room for 70 people and preparing catering , and the next might be conducting fire alarm tests or solving IT issues. -You enjoy engaging with new people from all walks of life and being the first face of Fora. You get a kick out of making new connections and helping other people. -You're a great team player and know just the right things to say to foster harmony and build bridges with people inside and outside of the business. The success of Fora isn't a one-person job - you'll work together with a variety of other departments to keep our spaces running and buzzing.

About fora

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