DTNA-Front Desk Agent

Overview

Assist guests with check‑in/out, inquiries, and services while maximizing occupancy.

Key Responsibilities

• guest inquiries
• room reservations
• cash handling
• package delivery
• check‑in
• check‑out

Tasks

-Answer inquires from guests regarding restaurants, transportation, entertainment, etc. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. -Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. -Follow all cash handling and credit policies. -Maintain a warm and friendly demeanor at all times. -Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. -Handle check-ins and checkouts in a friendly, efficient and courteous manner.

Requirements

• multitasking
• prioritization
• listening
• communication
• customer service

What You Bring

-Must be able to multitask and prioritize departmental functions to meet deadlines. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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