Business Excellence Analyst II

Overview

Analyzes and optimizes retail construction processes, leading cross‑functional improvement projects.

Key Responsibilities

• process library
• process mapping
• process documentation
• data analysis
• process improvement
• training delivery

Tasks

-Will partner with Retail Learning and Development team to create and maintain a library of authorized business processes for Clayton that is easily searchable and accessible throughout the organization. -May deliver training to impacted business units. -Collaborate with cross-functional teams to align construction milestones with business workflows for continuous improvement. -Researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability, with a focus on construction operations. -Supports cross-functional activities and working sessions during projects' design and implementation phases. -Partner with construction and technology teams, including HSC and CDG, to design and implement process improvements in scheduling, project management, site assessment, contractor quality, and system enhancements. -Creates flowcharts, process maps, and diagrams. -Develops process documentation and project plans. -Designs and prepares documentation, training materials, and communications supporting new processes. -Collects and studies operational and performance data to identify trends and opportunities for improvement.

Requirements

• excel
• visio
• business analysis
• project management
• bachelor's degree
• problem solving

What You Bring

-Strong analytical, problem solving and root cause analysis skills. -Detail-oriented problem-solver with strong critical thinking and time management skills. -Strong ability to work effectively within time constraints, changing priorities, and working independently. -Understanding of how to leverage data to understand business problems and develop methods for continuous improvement. -Ability to develop documentation in a variety of forms (flowcharts, narrative manuals, role specific) and organized to ensure process documents are kept up-to-date, properly socialized, and accessible across the organization. -Ability to communicate lessons learned and key findings to departments with recommendations for changes and updates for training. -Proficient in Microsoft Office Suite: Including Excel, Word, PowerPoint and Visio. -Experience in project management, group facilitation, data gathering and analysis, and change management. -Ability to elicit requirements, facilitate workshops, and lead brainstorming sessions to create new or re-think current business process changes. -3-6+ years in business analysis and operations excellence. -Strong understanding of a customer’s journey and the Retail company processes and interactions with other business units. -Skilled at identifying new process opportunities, developing a value proposition for new processes, and presenting options to executive management teams. -Ability to coordinate and partner across business units to develop, test, and refine business processes / practices. -Ability to work effectively both independently and in teams. -Ability to influence positive change effectively. -3-6+ years in construction operations (manufactured/modular construction preferred). -Strong understanding of organizational change management principles and how to guide an organization through process changes. -Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts. -Bachelor's degree or equivalent technical and business experience. -Ability to analyze, design, present and implement changes to business processes in order to increase productivity, reduce cost, improve quality, and save time.

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Benefits

-Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more. -A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth. -As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. -At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs. -Home Centers are closed on Sundays – we believe in offering a balanced working environment.

About Clayton

-Refurbishes and resells used mobile homes, expanding into a national builder. -A Berkshire Hathaway subsidiary with over 40 facilities and 350 retail locations. -Vertically integrated operations include manufacturing, sales, financing, and insurance. -Specializes in manufactured, modular, CrossMod®, site-built, and tiny homes. -Offers customizable single-family homes, affordable tiny homes, and hybrid CrossMod® homes. -Innovates with factory-built eBuilt® energy-efficient homes and Clayton Built® quality initiatives. -Produces modular sections up to 16 × 76 ft and owns its own supply chain. -Operates lines for military, dormitory, and multi-family housing.

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