Energy Efficiency Program Coordinator

Description

• Take customer service calls in pursuit of first call resolution.
• Data Entry - enter data into various database applications.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Generate reports for projects and program operations.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Safeguard confidential customer information.
• Provide exceptional customer service and call handling in a customer centric environment.
• Provide customer service activities such as responding to emails and phone calls.
• Maintain electronic tracking system of applications, rebates and other supporting documents.

Requirements

• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams
• Must be located in or willing to relocate to New Jersey
• 2+ years previous customer service and data entry experience required
• Exceptional attention to detail, time management, and organizational skills
• Bachelor's degree preferred
• 2+ years of experience in energy efficiency, sustainability, or project coordination preferred
• Able to meet deadlines while adapting to shifting priorities and evolving business needs
• Excellent written and verbal communication skills
• Experience working with utility-sponsored rebate or incentive programs is a plus
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance