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Servicepoint It

People Operations Coordinator

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Servicepoint It

Trusted partner delivering large‑scale IT infrastructure, field services, staffing, and cutting‑edge tech.

Coordinate HR operations, compliance, and employee relations for field teams
1 months ago ago
Junior (1-3 years)
Full Time
Boise, ID
Onsite
Company Size
500 Employees
Service Specialisms
IT Services
Cloud Solutions
Software Development
Cybersecurity
Data Analytics
Project Management
Consulting
Digital Transformation
Sector Specialisms
Petrol Chemical
Construction
Facilities Management (Hard and Soft)
Professional Services
Manufacturing
Health Care
Security
Legal
Role

Description

onboarding
compliance
reporting
training
engagement
records
  • Support new hire onboarding and offboarding processes.
  • Work closely with leadership to shape HR and compliance programs that directly impact employee experience and operational success.
  • Support audits, investigations, and documentation requirements.
  • Manage compliance requirements related to Public Labor Agreements (PLAs), OCEF, and other workforce documentation.
  • Ensure equitable and consistent application of per diem and travel policies.
  • Generate HR metrics and compliance reports as needed.
  • Develop and manage employee engagement and retention programs, including incentives and recognition initiatives.
  • Coordinate and track required training programs (safety, compliance, and professional development).
  • Manage and resolve questions and issues related to per diem eligibility, policies, and compliance.
  • Serve as a trusted point of contact for employees regarding workplace issues, policy questions, and conflict resolution.
  • Maintain accurate employee records and documentation.
  • Ensure compliance with federal, state, and local labor laws, including Idaho state employment regulations.
  • Partner with leadership to identify skill gaps and implement workforce development strategies.

Requirements

problem solving
labor laws
communication
hr experience
union docs
bachelor's
  • Highly organized, detail-oriented, and proactive problem-solver.
  • Strong knowledge of federal and Idaho state labor laws and compliance standards.
  • Must be comfortable working daily at job sites and interacting directly with field crews and project management staff.
  • Excellent interpersonal and communication skills; able to handle sensitive situations with discretion.
  • Experience: 3-5 years in HR, compliance, or labor relations roles — ideally in a construction, field services, or technology infrastructure environment.
  • Experience handling PLA and/or union-related workforce documentation is highly preferred.
  • Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).

Benefits

  • Receive a competitive salary and benefits package.
  • Gain exposure to cutting-edge data center technologies and projects.
  • Work in a dynamic and collaborative environment.
  • Enjoy opportunities for professional development and career growth.
  • Competitive compensation, benefits, and opportunities for career development.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found
Company

Overview

April 2024
Recent Acquisition
Recent acquisition by Mill Point Capital expanded the company's staffing and technical capabilities.
10,000 Systems
Legacy Upgrade
Successfully upgraded 10,000 legacy phone systems, showcasing expertise in large-scale deployments.
400 Techs
Holiday Deployment
Onboarded 400 techs over a holiday weekend, demonstrating efficient project management under pressure.
42k ZIP Codes
National Reach
Provides comprehensive tech solutions across 42,000 ZIP codes in the United States.
  • Formed by merging top IT service firms, ServicePoint grew into a national leader in multisite field deployments.
  • Renowned for executing massive projects on time and at scale.
  • Experts in structured cabling, data centers, wireless, networking, audiovisual, EV charging, Starlink, and edge‑device rollouts.
  • Supports the tech transformation of major brands across telecom, manufacturing, industrial, retail, hospitality, and IT sectors.
  • Operates via a Central Command Center and Workforce Planning Engine to oversee complex, multi‑site deployments efficiently.
  • Handles everything from planning and engineering to logistics, installation, QA, and post‑install support.

Culture + Values

50%+
Carbon Neutrality
The company has achieved carbon neutrality by reducing emissions and offsetting remaining carbon footprint.
90%
Employee Satisfaction
Over 90% of employees report high satisfaction with the company's culture and work environment.
1st
Ranked #1
Top-ranked company in the industry for innovation and customer service.
  • Elevate Together
  • Always Growing
  • Be Transparent
  • Pursue Excellence
  • Respect Everyone
  • Embrace Accountability

Environment + Sustainability

Inclusion & Diversity

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