Service Manager (Heavy Equipment)

Description

As the Service Manager, you'll oversee the service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!

• Handles documentation and resolution of Goodwill claims with manufacturers.
• Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
• Reviews work orders and ensure timeliness of completion and accuracy.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Maintains a safe, clean, neat and orderly work environment.
• Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Resolving customer disputes to ensure fair value for the customer and company.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
• Maintains a high level of customer satisfaction.
• Manages all service department personnel.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development
• Interviews and hires personnel for service department.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
• Works within and promotes vision, mission, and values of BMC.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.

Requirements

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success.

• Excellent customer service skills
• Completion of Lead Yourself for internal candidates is preferred.
• Ability and willingness to work flexible hours
• Good oral and written communication skills
• Mechanical experience with the product lines we represent preferred.
• Computer knowledge
• Must have good leadership, detail and organizational skills.
• Must possess a clean driving record
• Prior supervisory experience or Service Management Training preferred.
• Two-year degree or equivalent experience and training preferred.

Benefits

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

• Basic Life/AD&D and Supplemental Life Insurance
• SmartDollar – employer paid financial planning program
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Paid Time Off (PTO)
• Health Insurance – 3 plan options
• Employee Assistance Program (EAP) – including Health Coaching
• Health Savings Account – Employer contribution up to $1,300/year
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
• Vision Insurance
• Dental Insurance – 2 plan options
• Dependent Care Flex Spending Account
• 401(K) Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance