Operations Specialist

Overview

Coordinates scheduling, communications, data analytics, and field ops to boost efficiency.

Key Responsibilities

• data analytics
• power bi
• field scheduling
• po verification
• vendor management
• customer support

Tasks

-Design and execute data analytics projects to uncover insights. -Provide professional, timely, and accurate support to customers, vendors, and team members. -Maintain regular and punctual attendance, adhering to company policies. -Maintain clear, consistent communication and build strong relationships. -Confirm job readiness with customers and internal systems. -Serve as the primary point of contact for scheduling and front desk communications. -Serve as liaison to field managers regarding scheduling, material ordering, and issue resolution. -Provide coaching, training, and oversight for assistant or support staff. -Maintain office files, records, and activity logs. -Perform routine data entry tasks accurately. -Maintain vendor relationships and respond to inquiries. -Monitor builder portals and ensure schedules and documentation are current. -Schedule installs, services, locates, material drops, and other field-related services. -Address operational issues and concerns in a timely fashion. -Maintain confidentiality of company information. -Work with municipalities to coordinate inspections. -Collect and process client VPOs/EPOs and verify customer POs for scope, estimate, and compliance. -Assist in monitoring warranty scheduling and provide follow-up. -Support scheduling activities in BOLT and Power BI dashboards.

Requirements

• power bi
• sage
• ms office
• bachelor’s
• 3+ years
• problem solving

What You Bring

-Plumbing and construction knowledge preferred but not required. -Knowledge of BOLT, Power BI, Sage, and builder portals preferred. -Basic understanding of accounting and project management concepts. -Well-organized, reliable, detail-oriented, and able to follow up effectively. -Ability to manage multiple tasks and work independently with accuracy. -3+ years of experience in operations or project management, preferably in construction. -Demonstrate initiative, ownership, and problem-solving skills. -Strong computer skills (MS Office Suite, Excel, Teams, SharePoint). -Bachelor’s degree preferred but not required. -High school graduation or equivalent (GED, college, technical or trade school transcript, foreign equivalency, etc.). -Embrace continuous learning and adapt quickly to new systems and methods. -Strong scheduling or operations background preferred. -Excellent written and verbal communication skills. -Previous administrative experience preferred but not required. -Comfortable with numbers and technology.

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About Stancil Services

-They specialize in delivering high-quality design, project management, and consultancy solutions. -Their portfolio spans several industries, including energy, infrastructure, transport, and utilities. -They are known for their work in both public and private sectors, handling projects of varying scales. -They have developed a reputation for technical excellence, offering specialized knowledge in complex projects. -Their innovative approaches, attention to detail, and focus on delivering optimal solutions set them apart.

Sector Specialisms