Warehouse & Customer Service Associate

Overview

Warehouse & Customer Service Associate handling inventory, orders, and customer support.

Key Responsibilities

• cycle counting
• order entry
• inventory management
• erp utilization
• order picking
• warehouse safety

Tasks

-Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner. -Providing outstanding customer service to customers in-person, over the phone and via email. -Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC. -Driving Ford Van and making deliveries and pick up from Vantage/Gal Astoria to Vantage/Gal Bronx -Accurately cycle counting inventory at the designated location -Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up. -Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss. -Receiving all inventory into the designated location -Accurately filling customer orders from pick lists -Maintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols. -Maintaining a list of money and checks given provided by customers. -Placing orders for inventory as needed -Managing and maintaining appropriate inventory levels -Scanning all paperwork generated for the day into our system. -Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system. -Learning part numbers and their functions. -Maintaining organized and clean warehouse operations

Requirements

• elevator
• forklift
• microsoft office
• erp
• high school
• driver's licence

What You Bring

-Previous experience working in the elevator industry is a strong asset -Ability to multi-task in a fast-paced environment and highly flexible -Ability to operate a forklift is preferred -Minimum high school or GED diploma -Experienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems) -Ability to lift up to 50 pounds and capable of physical labor -At least 1 year of experience in a warehouse or customer service focused role -Bilingualism (Spanish) is preferred -Must have a valid driver’s licence

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Benefits

-Salary for New York based applicants: $19.00 - $23.00 per hour - actual compensation will be determined based on experience, location, and in keeping with local legislation). -Employee Assistance Program (EAP) -Commuter Benefits (NYC) -Paid Time Off (PTO) -Tuition Reimbursement -Works as part of a purpose-driven team fostering excellent communication and a supportive working environment -Medical/Dental/Vision/Life Insurance/HSA -401K (Company Match/Non-Elective)

About Vantage Elevator Solutions

-Crafts elevator components for iconic landmarks worldwide. -Evolved through acquisitions into a powerhouse of parts and solutions. -Product lines span door systems, controllers, traction machines, cab interiors, and hydraulic solutions. -Supports contractors, OEMs, and modernization projects with global facilities. -Contributed to landmarks like the Empire State Building, Sydney Opera House, and Statue of Liberty. -Expanded interiors portfolio by acquiring Vertical Dimensions in 2021, adding rapid-install custom cabs. -Under CEO Jay Dietz, driving innovation in modernization, safety, and user-centered design.

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