Tool Repair Coordinator - Manchester, NH

Overview

Coordinate tool repair orders, assist customers, manage SAP/Salesforce data, and generate reports.

Key Responsibilities

• order logging
• drawing management
• system maintenance
• repair prioritization
• shipment creation
• reporting

Tasks

-Log tool repair orders into SAP and SaleForce. -Maintain and distribute sales drawings. -Maintain the Burndy Tool Maintenance System files -Develop Continuous Improvement projects. -Provide reporting on tool repair aging, revenue, and repair throughput. -Answer live incoming customer queries by phone, chat and email. -Prioritize repairs for the tool repair technical team. -Create outbound shipments for repaired tools -Place orders and determine pricing for new replacement tools.

Requirements

• communications
• sap
• ms office
• composure
• customer service

What You Bring

-Excellent communications skills -SAP experience a plus -MS Office proficient -Maintain composure and positive attitude in an extremely fast paced team environment -Prior Customer Service experience preferred

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About Hubbell Incorporated

-Products span from high-voltage grid components to connectors, lighting fixtures, wiring devices, and data-center infrastructure. -It serves markets ranging from utilities and renewables to commercial construction, healthcare, OEMs, telecom, and residential. -Notable projects include equipping smart grids, powering hospitals, wiring data centers, and supporting wind and solar farms. -It traces its roots through a century of innovation, adding major acquisitions like Ohio Brass, Burndy, Aclara to its legacy. -An unusual fact: its founder’s 1900s patent for a paper-roll cutter shaped its early success and led to today’s broad industrial reach. -Headquartered in Shelton, CT, it maintains a storied heritage in electrification.

Sector Specialisms