Membership Concierge

Overview

Manage member inquiries and administration for a private luxury club via phone and email.

Key Responsibilities

• membership admin
• database management
• member outreach
• inquiry handling
• member relations
• membership updates

Tasks

-Collaborate with other departments by providing essential information and support for diverse requests. -Execute various membership administration tasks, maintaining meticulous attention to detail and accuracy. -Utilize our databases proficiently to create, retrieve, and update records for both existing and potential members. -Inform prospective members about our membership offerings and guide them through the application process, showcasing the unique benefits of joining our esteemed private club. -Serve as a dynamic and proactive initial point of contact for Poodle Room member inquiries, demonstrating enthusiasm and efficiency in handling telephone and email communications. Ensure timely responses in adherence to our standards -Assist in member relations and meet paying members in person to coordinate needs and services -Take ownership of membership modifications, including amendments, pauses, transfers, and upgrades, while ensuring strict compliance with the relevant Terms & Conditions

Requirements

• 2+ years
• word
• excel
• college degree
• organizational
• interpersonal

What You Bring

-Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail -Minimum of 2+ years of administrative experience in luxury hospitality or in similar industry -High school diploma or equivalent required, 4-year related college degree preferred -Detail oriented, sound judgment and strong interpersonal skills -Excellent interpersonal skills to deal effectively with guests, Members, leaders, and other outside contacts -Must have excellent written and oral communication skills in English, Computer skills required (proficient in Word and Excel) -Must be willing and able to work a flexible schedule to include nights and weekends

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Benefits

-Work in a fast-paced, busy, and somewhat stressful environment

About Fontainebleau Las Vegas

-A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment. -With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences. -Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region. -The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities. -Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces. -A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.

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