Dispatcher - Austin

Overview

Lead Dispatcher managing technician schedules, leads, and customer relations.

Key Responsibilities

• dispatch management
• schedule monitoring
• appointment creation
• work orders
• customer communication
• lead assignment

Tasks

-Handle paperwork for assigned departments and technicians. -Manage changes to appointments, customer or technician schedules, and obtain necessary approvals for modifications. -Enhance revenue generation by identifying and evaluating the best leads and assigning them to the best-matched technicians. -Adjust in real-time using the latest data to ensure the right technician is dispatched, providing optimal customer service. -Proactively address their concerns and ensure their satisfaction throughout the operational process. -Monitor technician schedules daily. -Ensure that all customer records and appointments have correct information. -Answer general questions regarding rebates, system operations, warranties, etc., from customers. -Coordinate work order parts status. -Create and maintain customer appointments. -Address conflicts that arise and provide timely solutions to customers and internal clients. -Verify that dispatching and technician scheduled remain accurate. -Maintain accurate documentation of appointment-related activities and changes. -Facilitate effective communication among customers, team members, technicians, and managers through multiple communication systems. -Promote and enhance the value of our services to ensure continuous customer engagement with our programs. -Coordinate appointment-related activities and ensure timely completion of tasks. -Act with our customers in mind and go the extra mile to maintain strong relationships with internal & external clients. -Contact customers to provide updates and confirm appointments. -Receive and record completed work orders from field technicians.

Requirements

• service titan
• 3 years
• dispatching
• bilingual
• microsoft
• high school

What You Bring

-Available to work 40 hours per week -Reliable transportation for commuting to work -Possesses superior time-management and multi-tasking skills -Experience with Service Titan program -Demonstrates high resilience, maintaining composure and focus in high-pressure, fast paced environments -Minimum 3 years of dispatching experience, preferably in Plumbing, HVAC, Electrical, or a related industry -High School Diploma or GED -Exhibits a strong work ethic with a high sense of urency to ahieve first-call resolution -Proficient in basic to intermediate computer skills, particularly with Microsoft applications -Bilingual fluency in English and Spanish

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Benefits

-Flexible to work mornings, evenings, weekdays, weekends, and holidays -Working in a dynamic, collaborative, and fun environment -Annual reviews and monthly performance-based bonus -Annual and family parties. -Continuous Training for your Professional Development -Paid & continuous training for your professional development -PTO Plan -Special Program Options FSA, EPA, Legal Services, and Identity Theft -Coached and supported career growth -Overtime available as needed -Market Value Compensation commensurate with experience -Health, Vision and Dental plans for you and your family to choose from -401K Retirement Plan with company match up to 30% -5 days a week/40 hr/week with 2 days off -Life Insurance, Short-Term and Long-Term Disability

About Abacus Plumbing, Air Conditioning & Electrical

-A trusted service provider with decades of expertise in plumbing, air conditioning, and electrical systems. -Founded to meet the increasing demand for high-quality residential and commercial services. -Specializes in handling complex projects, from routine installations to intricate repairs. -Well-known for delivering exceptional customer satisfaction across a range of service offerings. -Works on everything from residential repairs to large-scale commercial installations, including HVAC and electrical solutions. -Focuses on providing reliable and efficient solutions that meet the needs of every client.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must be authorized to work in the us.