Butler

Overview

Deliver personalized, anticipatory luxury service to guests, ensuring exceptional experiences.

Key Responsibilities

• event planning
• concierge services
• guest relations
• room preparation
• beverage service
• issue resolution

Tasks

-Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience -Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded -Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests -Ensure all service areas, including pantries and butler stations, are well-organized and stocked with supplies -Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services -Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests -Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management -Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service -Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests' preferences -Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon their arrival -Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service -Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences -Provide personalized and anticipatory service, attending to guests' needs and preferences with attention to detail

Requirements

• driver's license
• high school
• mandarin
• luxury hospitality
• communication
• flexible schedule

What You Bring

-Must possess a valid driver's license and demonstrate proficiency in operating a motor vehicle. -Excellent communication and interpersonal skills, with a polished and gracious demeanor -Knowledge of fine dining, wines, and beverage service protocols -Ability to understand and respect the customs and preferences of guests from various backgrounds -Possession of a valid driver's license -Ability to collaborate with other resort departments, such as housekeeping, culinary, and front desk, is vital for seamless guest experiences -Demonstrated experience in delivering personalized service and exceeding guest expectations is a significant asset -Proficiency in Mandarin is a plus -Discretion and professionalism in handling confidential information and guest interactions -Exceptional attention to detail to anticipate and fulfill guest needs and preferences -Proficiency in multiple languages is a plus -High school diploma or equivalent required -Maintain a high level of professionalism, be impeccably groomed, poised, and polished, and adhere to the highest standards of etiquette -Strong understanding of personalized service and etiquette -Meticulous attention to detail -Must be willing and able to work a flexible schedule to include nights, holidays, and weekends -Ability to maintain a valid Drivers’ License and clean driving record -Efficient time management and the ability to prioritize effectively -Ability to anticipate guests' preferences and provide anticipatory service is vital -Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable

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Benefits

-Work in a fast-paced, busy, and somewhat stressful environment

About Fontainebleau Las Vegas

-A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment. -With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences. -Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region. -The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities. -Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces. -A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.

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