Associate Community Manager - Saga Ann Arbor

Overview

Drive leasing, marketing, resident relations and community operations for student housing.

Key Responsibilities

• incident reporting
• marketing plans
• social media
• entrata data
• leasing reports
• resident retention

Tasks

-In the absence of the Community Manager, prepare and submit incident reports -Train leasing staff on how to market on campus and locations that students frequent -Create and distribute the monthly newsletter and resident communications -Ensure all social media channels are updated regularly to promote the property -Ensure confidentiality of client, resident, and company information -Regularly walk the property to identify and address maintenance issues -Maintain active and effective communication with residents, parents, and university personnel -Operates marketing activities within the confines of the marketing budget, deviating only with prior approval -Participate in all move-in and move-out related activities -Ensure all data is accurately entered in Entrata, resulting in quality follow-up -Assist in corporate projects as requested -Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks -Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations -Document and address behaviors of residents that violate the law or the community lease agreement -Generate and track traffic of prospective residents by utilizing effective marketing techniques -Participate in resident retention programs -Attend and contribute to all staff meetings and any special or emergency meetings -Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources -Report time and attendance -Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up -Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences -Ensure leasing staff complies with corporate procedures and government laws on Fair Housing -Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals -Maintain a clean and professional work environment -Ensure Landmark LEASE protocols are being practiced by all staff members -Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues -Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums -Maximizes revenue and occupancy -Assist the Community Manager in handling emergency situations in conjunction with the corporate team -Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests -Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth -Identify and report safety and security risks to the Community Manager -Assist the Community Manger in creating and implementing a successful turn plan

Requirements

• time management
• lease knowledge
• communication
• policy adherence

What You Bring

-Manage time efficiently and effectively -Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information -The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. -Understand and adhere to the Landmark Properties policies and procedures

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About Landmark Properties, Inc.

-Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing. -It combines in-house development, construction, acquisition, investment, and property operations under one roof. -Their projects span purpose-built student housing and emerging single-family/multifamily rentals. -Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing. -A bold expansion saw the opening of a London office, marking their push into UK and European markets.

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