Bentley Support Lead and Trainer

Overview

Support, train, and lead Bentley CAD users and standards across projects

Key Responsibilities

• software deployment
• configuration management
• model troubleshooting
• performance monitoring
• projectwise migration
• training

Tasks

-Pilot new Bentley releases, Civil add ins, and custom tools; assess ROI and hand off deploy ready packages to production teams -Coordinate with IT developers to solve project related problems -Validate client-specific and KH CAD standards -Coordinate with CAD teams for timely software upgrades and deployment of Bentley OpenRoads Designer, Microstation and other Bentley software -Provide support and direction for workspace development amongst project teams -Participate in project kick offs to set modeling strategies; conduct periodic model health checks and peer reviews to enforce standards. -Create documented guidance and real-time support for KH helpdesk regarding Bentley support topics -Track defect/root cause trends, run post incident reviews, and sponsor automation to reduce repetitive tasks. -Recommend emerging tools and strategies to improve work efficiency -Provide technical direction to 12 geographic CAD Support Specialists: coordinate knowledge sharing, backlog, and priorities -Help teams transition to ProjectWise and identify existing team’s needs and opportunities -Define and maintain feature definitions, annotation groups, DGNLIBs, report styles, and workspace configurations -Solve complex ORD modeling, annotation, terrain, or corridor issues escalated from production teams and coordinate directly with software vendors as needed -Support various project teams' utilization of Bentley engineering software from 3D modeling into design, production, and asset management -Monitor application performance, license pools, and server utilization; recommend scaling or optimization actions. -Mentor and train CAD team partners utilizing best practices for Bentley software products -Actively work with project teams to understand their needs and create innovative solutions that can be crafted internally with internal teams or placed on software vendors roadmaps -Design learning paths, deliver live/virtual workshops, create video tutorials, coordinate with our software partners to do the same

Requirements

• openroads
• bentley
• cad standards
• engineering degree
• 10+ years
• communication

What You Bring

-Familiarity with OpenRoads SDK, or OpenRoads APIs a plus -Effective communication skills -In-depth knowledge of Bentley design programs -Experience mentoring or leading distributed support teams -While a bachelor's degree in Engineering is preferred, we recognize that skills and experience can be gained through a variety of paths. We welcome applicants with strong, demonstrated relevant experience to apply, even if they do not hold a degree. -Experience training, supporting, and mentoring technical staff -Experience with backend implementation of DOT and municipal CAD standards -Experience with developing training content, troubleshooting CAD issues, and training CAD users -10+ years of experience in civil engineering design with relevant ORD experience working on large-scale roadway projects, complex drainage projects, and digital delivery principles -These training courses will cover various disciplines and skill levels with a major emphasis on roadway and surface water practices

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Benefits

-Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses. -Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources. -Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays. -Professional Development: Tuition reimbursement and extensive internal training programs. -Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options. -Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.

About Kimley-Horn

-Specializing in innovative solutions across diverse sectors, from transportation to energy and water. -Known for delivering complex, large-scale projects, with a focus on sustainable and efficient designs. -The company has worked on iconic infrastructure, from airports to bridges, and urban redevelopment projects. -Its team combines technical expertise with a deep commitment to customer satisfaction and project success. -The firm’s commitment to innovation and adaptability makes it a leader in a rapidly evolving industry.

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