Motorcoach Dispatcher - Edmonton

Overview

Dispatches and manages day‑of service operations for motorcoach fleet.

Key Responsibilities

• fleet monitoring
• dispatch coordination
• issue resolution
• assignment scheduling
• charter scheduling
• phone support

Tasks

-Monitor routes, fleet status, and operator availability; respond immediately to issues to meet service requirements and uphold safety policies. -Coordinate operators, supervisors, and vehicles by processing and relaying instructions via computer-aided dispatch and communications systems. -Work independently to troubleshoot and resolve passenger issues promptly. -Execute daily operator-to-vehicle assignments and dispatch. -Assist the Charter department in scheduling equipment and operators to fulfill charter bookings as needed. -Answer phones and support Ticket Office staff with accurate, timely information for customers/passengers and internal teams.

Requirements

• class 5
• office administration
• microsoft office
• logistics experience
• dispatch experience
• problem solving

What You Bring

-General knowledge of Alberta, BC, and Ontario highway networks are considered an asset. -Excellent oral and written communication skills. -Total of 7 shifts every 2 weeks -Clear criminal record, minimum Class 5 driver’s license, and a clean driver’s abstract. -Certificate or diploma in Office Administration (or related field) preferred. -Strong organizational skills, including time management, multitasking, and staying calm in a fast-paced environment (high volume of emails, calls, and inquiries). -1–2 years’ experience in logistics and/or transportation dispatch preferred. -Previous dispatch or forward-facing customer service experience. -Intermediate proficiency with the Microsoft Office suite. -Proven problem-solving ability and decisiveness in a busy operations setting; strong memory/recall. -Experience in a unionized, culturally diverse environment considered an asset. -Ability to handle stressful situations with composure. -1–2 years’ experience in a customer service role preferred.

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Benefits

-Free Stand-by Travel on our Luxury Motorcoaches -11-hour shifts with a rotation pattern -Salary: $23.80 per/hour -Health & Dental Benefits

About Keolis Commuter Services

-operates as a leading provider of public transportation solutions, focusing on the North American market. -specializes in delivering safe, efficient, and customer-centric rail and bus services. -manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston. -has decades of experience, becoming a trusted partner for municipalities offering urban to regional services. -focuses on innovative technology to ensure services are reliable and future-ready. -has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions. -emphasizes collaboration with local authorities to meet the evolving needs of commuters.

Sector Specialisms

Security Clearance

-must have a clear criminal record, a class 5 driver’s licence and a clean driver’s abstract.