Service Coordinator

Overview

Coordinate technician dispatch, manage work orders, and ensure smooth service operations.

Key Responsibilities

• ticket management
• dispatch coordination
• order tracking
• customer liaison
• schedule coordination
• service delivery

Tasks

-Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness -Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope -Manage external ticketing systems and coordination with 3rd-party vendors -Organize and track work orders, customer requests, revenues, and expenses for completed services -Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes -Participate in troubleshooting system errors to determine and dispatch the appropriate personnel -Oversee communication and workflow across assigned regional teams -Coordinate technician schedules and prioritize dispatches based on urgency, skill set, and location -Issue purchase orders and approve invoices in coordination with the Accounting team -Assist with onboarding and mentoring new service team members -Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams -Ensure ongoing client satisfaction through consistent communication and follow-up -Respond promptly to phone calls and email inquiries

Requirements

• salesforce
• servicemax
• zendesk
• outlook
• dispatching
• customer service

What You Bring

-Experience in the EV charging or clean energy industry is a plus -Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software -Proficient in Microsoft Office Suite, particularly Outlook -Strong organizational and multitasking abilities with exceptional attention to detail -2+ years of dispatching or service coordination experience -Demonstrated customer service mindset and problem-solving approach -Excellent written and verbal communication skills

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About Incharge Energy

-Founded with a vision to revolutionize the way electric vehicles are charged. -Specializes in designing, deploying, and managing electric vehicle charging solutions. -Delivers scalable and efficient charging infrastructure to support the global EV transition. -Works closely with businesses and governments to integrate EV chargers in public and private spaces. -Focuses on energy management systems to optimize charging processes and reduce operational costs. -Has a strong presence in both the commercial and residential charging sectors. -Pioneers in offering data-driven insights and smart grid solutions for EV networks. -Dedicated to advancing electric mobility with cutting-edge technology and user-centric solutions.

Sector Specialisms