Intern - Sales & Marketing

Overview

Assist sales team with lead research, proposals, events, and CRM tasks.

Key Responsibilities

• crm maintenance
• lead tracking
• sales collateral
• event coordination
• competitive analysis
• reporting

Tasks

-Manage client gifting and printed materials inventory; process purchase requests per policy. -Draft and send intro emails, proposals, and simple contracts using brand templates and rate guidelines. -Prepare BEOs / group resumes for small groups under supervision; route for internal approvals. -Handle billing setup for groups under guidance: credit apps, tax-exempt forms, deposit tracking. -Create and refresh sales collateral: one-sheets, fact sheets, menus, capacity charts, and presentations. -Assist with prospecting: research target accounts, compile lead lists, and pre-qualify inquiries. -Participate in sales training, shadow sales calls/site tours, and present a capstone project on a target segment. -Support the sales team with day-to-day tasks: calendar holds, call blocks, travel/trip sheets, and meeting prep. -Track competitive set activity: rates, promotions, group patterns, and market events; update comp matrix. -Collect and synthesize guest/client feedback for post-event surveys and service recovery follow-up. -Monitor inbound channels (website, Cvent, Lanyon, WeddingWire, hotel inbox) and log/route leads promptly. -Coordinate small client events: confirmations, BEO details, name badges, RSVPs, and post-event follow-up. -Coordinate site visits: confirm availability, build agendas, set up model rooms, signage, parking, and collateral. -Assist with familiarization (FAM) trips, partner visits, client amenities, and light on-property activations. -Support digital listings (Cvent/brand pages): check accuracy of photos, amenities, and meeting specs. -Maintain the CRM (e.g., Delphi/Opera/Salesforce): enter new leads, update contact notes, track stages, and ensure data accuracy. -Compile daily/weekly reports: pace, pickup, group wash, lead aging, and call/productivity summaries. -Uphold brand standards and confidentiality; follow SOPs for file naming, storage, and approvals. -Support RFP responses (corporate/consortia/crew): gather dates, rates, amenities, and value adds.

Requirements

• communication
• junior
• detail-oriented
• google workspace
• microsoft office
• hospitality

What You Bring

-Strong written and verbal communication; confident phone and email etiquette. -Currently enrolled in a bachelor’s program and in junior year (3rd year) at time of internship. -Detail-oriented with solid organization and time-management skills. -Customer-service mindset and professional demeanor. -Proficient with Google Workspace or Microsoft Office (Docs/Sheets/Slides or Word/Excel/PowerPoint). -Majoring in Hospitality/Hotel Management, Business, Marketing, or related field. -Authorized to work in the U.S. for the duration of the internship.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms