Digital Specialist

Overview

Manage YTL UK's digital channels, support requests, projects, analytics, and content.

Key Responsibilities

• analytics
• release scheduling
• frontline support
• user journeys
• digital projects
• digital channels

Tasks

As a Digital Specialist, you will be part of a dedicated team running our digital communication channels including websites, content and knowledge management, intranet, SMS, surveys and chat. -using analytics tools to improve and optimise digital channels and systems. -ensuring all work requests are actioned and prioritised in line with our digital principles -collaborating on release scheduling, content delivery, testing and KPIs -providing frontline support to the YTL UK group of companies, including Wessex Water -working alongside other digital colleagues to ensure planned work and unplanned requests are delivered to agreed timescales -liaising with teams across our businesses to create clear and accurate user journeys that can inform content requirements -supporting digital projects to help introduce better ways of working and improve customer and employee experience

Requirements

• office 365
• power bi
• umbraco
• html
• adobe cc
• degree

What You Bring

You will have good interpersonal and communication skills, including strong written English, and the ability to interact at all levels from team members to senior managers. You will be self-motivated and have good organisational skills. -proficient experience using Microsoft Office and Office 365, including SharePoint and Power BI -working knowledge of content management systems (preferably Umbraco), customer relationship management (preferably HubSpot), knowledge management, chat, surveys and SMS -working knowledge of HTML and CSS -a degree or equivalent qualification -knowledge and experience using Adobe Creative Suite including Photoshop -a high level of IT literacy -experience in UI/UX testing.

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Benefits

You will have a unique opportunity to develop and progress your career within such a diverse group. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! -The opportunity to lease a new electric car through salary sacrifice (subject to conditions). -Career progression and professional development opportunities. -Life assurance of up to eight times your salary. -The opportunity to buy up to ten days of holiday each year (subject to conditions). -A combined pension contribution of up to 20%. -Enhanced family leave and pay arrangements. -A healthcare package that allows you to claim back healthcare costs. -Support from trained mental health first aiders. -Access to an interactive health and wellbeing platform. -One paid volunteering day each year. -The opportunity to sell up to five days of holiday every year. -Cashback and discounts from more than 3,000 retailers. -25 days' holiday rising to 28 with length of service. -A £1,000 referral fee if you recommend someone who is successfully recruited by us.

About Wessex Water

-Recognized for its commitment to innovation and sustainability in the water industry. -Typical projects include infrastructure upgrades, wastewater treatment, and environmental protection initiatives. -Focus on customer satisfaction and operational efficiency, maintaining a leading role in water management. -Significant contributor to local economies through service improvement and community development initiatives.

Sector Specialisms