Sales Specialist

Overview

Handle inbound sales leads & manage online listings for retirement village communities.

Key Responsibilities

• crm management
• online listings
• lead coordination
• referral program
• sales hub
• inbound calls

Tasks

You’ll be the friendly and professional voice on the other end of the phone, responding to warm inbound enquiries and guiding prospective residents through their journey — from initial contact to booking village tours. At the same time, you’ll play a key role in ensuring our properties are beautifully and accurately represented online across platforms like realestate.com.au, downsizing.com.au, and others. -Contribute to Levande’s vision to be Australia’s most trusted provider of retirement communities. -Build rapport with prospective residents and their families, understanding their needs and capturing key details in our CRM. -Delivering “Everyday Exceptional” through meaningful customer interaction, listening, understanding and supporting prospective residents as they consider their next chapter. -Liaise and coordinate with Sales Professionals and other internal teams to gather property details, photos and updates. -Manage the customer referral program (Friends to Neighbours) and associated processes. -Enhance Levande’s leadership position and reputation in the industry through sustainable sales practices and adherence to the Levande sales process. -Achieve sales conversion targets, specifically focused on converting inbound phone enquiries to village tours. -Be the first point of contact for incoming enquiries, offering guidance, empathy and clear information to help people feel confident and supported. -Monitor online listing performance and ensure all listings reflect our brand and values. -Create and maintain engaging, accurate property listings across Levande and multiple external real estate platforms. -Supporting internal teams by actively managing online property listings and coordinating our customer referral program with accuracy, care and attention to detail. -Manage the central Sales Hub on behalf of the Sales team -Coordinate with our Sales Professionals, Village teams and other internal teams to ensure smooth handovers of leads and timely follow-ups. -Deliver exceptional service and support to customers and team members. -Support the broader Sales and Marketing team with administrative and coordination tasks. -Liaise with Sales Professionals to organise village tours for prospective residents on their behalf.

Requirements

• salesforce
• communication
• customer service
• retirement living
• tech-savvy

What You Bring

If you’re ready to bring your sales expertise, people skills, and passion for creating exceptional customer experiences to a role with real impact, we’d love to hear from you. Are you someone who loves connecting with people and making a genuine difference in their lives? At Levande, we’re looking for a warm, organised and tech-savvy Sales Specialist to be a trusted first point of contact for customers and their families as they explore a move into one of our 59 retirement villages. -Proficiency in using CRM software (Salesforce) and other sales tools. -Work in a role where your empathy, curiosity and communication skills help build authentic relationships and make a meaningful impact. -Excellent communication and interpersonal skills, with the ability to build rapport and trust with potential residents and their families, and a genuine desire to help others. -A warm, friendly and professional phone manner. -Experience in a customer service, sales support or client-facing role, ideally in retirement living, real estate or aged care. -Strong attention to detail and organisational skills, with the ability to juggle multiple priorities. -Knowledge of the retirement living sector will be highly regarded. -A team-oriented mindset and the ability to work independently.

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Benefits

-Work in a hybrid environment, with flexibility to balance time between home, our Support Offices and village communities. -Enjoy opportunities for growth, learning and development within a respected and forward-thinking organisation.

About Levande

-Born from EQT’s acquisition of Stockland’s 58 villages, the company quickly emerged as a major force in Australian retirement living. -Its name reflects a mission to spark joy and foster connection in retirement communities. -Levande designs modern, low-maintenance homes that empower residents to live independently and travel freely. -Communities are equipped with amenities that encourage daily activities like swimming, fitness, arts, and socializing. -The company combines scale with a boutique, hospitality-style care approach, distinguishing it in the market.

Sector Specialisms