Service Manager

Overview

Lead service team for commercial refrigeration, ensuring excellence and customer satisfaction.

Key Responsibilities

• sla monitoring
• tracking software
• climate tools
• technician management
• continuous improvement
• customer support

Tasks

-Champion safety, efficiency, quality, and overall excellence in all of your actions and decisions. -Monitor customer response times and make adjustments to ensure we meet contractual service level agreements (SLA's) -Build a team of top talent and mentor the next generation of industry leaders. Be a coach, lead change, and inspire your team every day -Provide regular coaching and feedback and have a deep knowledge of your team and each member's strengths, weaknesses and opportunities -Provide support for questions and issues from all employees and end users -Drive productivity and help the team meet efficiency goals, using Climate Pros tools for success including service reporting -Understand our business, know the numbers and lead the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue and margin -Drive continuous improvements to facilitate exceptional team output and customer service -Actively monitor customer service trends and make necessary improvements -Learn and master our proprietary tracking software including the invoicing process, dispatching process and operations support functions -Manage overall performance of assigned Service Technicians and corresponding territories -Provide exceptional support to both internal and external customers. -Assist the team in developing standards and processes to continuously elevate the overall service experience -Work closely with the Sales team on service-related escalations and aging calls -Meet or exceed budgeted goals for parts and labor costs and technician productivity -Conduct timely and constructive performance reviews for each direct report, approve timecards, handle PTO requests, on-call scheduling, and other logistical matters associated with managing staff

Requirements

• journeyman
• ms office
• 5 years
• leadership
• customer service
• forecasting

What You Bring

-Journeyman level or equivalent professional experience. -Intermediate knowledge of MS Office (Excel, Outlook, Word) -Ability to Forecast business operation needs -Strong customer service skills, proper phone etiquette with a customer centric focus -Ability to remain calm under pressure and multitask -Minimum of 5 years journeyman service or industry related experience -Prior leadership experience in the commercial refrigeration industry is a plus. -Experience leading teams and managing a diverse group of roles and responsibilities. -Excellent verbal and written communication skills for both internal and external customers -Learn, understand, and own every aspect of your center's performance -Strong team and interpersonal relationship building skills

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About Climate Pros, Llc

-Founded with a mission to revolutionize the way climate challenges are addressed across industries. -Leverages cutting-edge technology to offer innovative, sustainable solutions for both public and private sector projects. -Focuses on long-term impact, delivering services in areas ranging from energy to infrastructure and residential developments. -Its expertise spans a variety of sectors, including energy, utilities, and commercial infrastructure, providing customized solutions for each sector. -Known for its work in climate-resilient infrastructure, ensuring that projects withstand the test of time and climate change. -Has worked on numerous high-profile projects, including renewable energy systems and eco-friendly urban developments. -With a hands-on approach to solving environmental challenges, it is a trusted partner for governments, corporations, and nonprofits.

Sector Specialisms