Service Manager

Overview

Oversee maintenance staff, ensure property operations, safety, and resident satisfaction.

Key Responsibilities

• preventative maintenance
• work orders
• permit management
• budget management
• contractor supervision
• safety compliance

Tasks

-Identify and schedule preventative maintenance including filter change, power washing, etc. -Assist with hazardous weather problems, fires, floods, freezing, snow removal, etc.; identify and correct any hazardous community conditions. -Monitor and maintain all required permits for operating the property such as pool, spa, elevator, sign etc. -Daily monitoring and communication of the maintenance staff, schedules, on-call availability, and duties. -Complete and evaluate the daily/weekly completion of all work orders. -Ensure all equipment is operated in a safe manner. -Coordinate with the office staff to determine weekly apartment make ready and service request schedules. -Coordinate, schedule and respond to resident/management service requests for occupied apartments. -Report any workman’s compensation issues and/or employee incidents immediately. -Assist Community Manager with ensuring safety procedures are adhered to at the property. -Monitor and maintain the maintenance budget, order supplies, and obtain purchase approvals. -Assist the Community Manager with supervising all work by outside contractors. -Coordinate and schedule appropriate safety and skills training for the maintenance staff. -Maintain compliance with OHSA regulations. -Monitor and inspect market ready apartments to ensure quick turn times.

Requirements

• excel
• hvac
• epa cert
• yardi
• high school
• maintenance exp

What You Bring

-Requires frequent lifting and moving of objects up to 75 pounds. -Proficiency with Excel and ability to accurately perform basic mathematical functions. -Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems -May require regularly climbing stairs to access upper floor apartments. -EPA certification as well as other certifications/licenses as required by local, state or other regulations. -Basic experience with Microsoft Office Suite, Internet, and other relevant applications. -High school graduate or GED. -Requires frequently working outside in various weather conditions. -Willingness and ability to work weekends and maintain 24/7 on-call duties. -Minimum 3 years of general maintenance experience in residential property management; 1 year of supervisory experience is preferred. -Strong customer service and problem-solving skills. -Prior experience or working knowledge of Yardi or similar applications. -Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.

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Benefits

-Participation in professional development programming, including a designated Mentor from day one -401k plus 4% company match -Wellness plans, flexible spending accounts, and dependent care -Paid time off and company holidays -30% rental discount at ECI properties -Bonus potential

About Eci Group

-Their in-house construction arm ensures streamlined delivery, cost control, and consistency across projects. -Specializing in residential and commercial multifamily sectors, offering end-to-end solutions from land acquisition to property management.

Sector Specialisms