Part Time Night Auditor

Overview

Night Auditor handles front desk duties and reconciles accounts overnight.

Key Responsibilities

• group check‑in
• cash handling
• desk log
• hotel effectiveness
• billing reconciliation
• m3 balancing

Tasks

-Handles group arrivals and pre-registers each guest -Completes cash transactions and maintains full responsibility for personal bank -Ensures Front desk log (book or system) is read and updated -Accurately answers inquiries from potential guests and accepts hotel reservations -Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service -Cross checks all billing instructions to ensure they are correctly updated -Uses suggestive selling techniques to sell room nights, increase occupancy and revenue -Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion -Posts transactions from outlets to appropriate rooms or ledger accounts -Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD -Checks all payment methods are up to date and correspond to the rooms they are on file with -Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner -Enter room cleans in Hotel Effectiveness -Allocates rooms to expected arrivals after checking the guest preferences and special requests -Attends meetings as required -Verify that all end of day work has been performed -Ensures payments are made or on file for each guest and that billing is routed for groups correctly -Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day

Requirements

• professionalism
• cheerful
• customer service
• problem solving
• urgency

What You Bring

-Maintains a friendly, professional, cheerful, and courteous demeanor at all times -Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

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About Raines Company

-built a reputation for delivering high-quality construction projects. -specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure. -notable for its expertise in managing complex, large-scale developments with precision and efficiency. -delivered successful projects across various industries, with a focus on long-term client relationships. -commits to excellence, ensuring projects are completed on time and within budget. -diverse portfolio spans urban developments, utility infrastructure, and major residential communities.

Sector Specialisms

Security Clearance

-pre-employment background check required.