Client Service Representative

Overview

Support ISCO projects & customers, handling quotes, pricing, logistics, and communication.

Key Responsibilities

• crm
• system processing
• quotation
• pricing
• liaison
• project management

Tasks

-Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc. -Determine logistical requirements and alternatives and assist as needed with execution -Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards. -Utilize ISCO business systems to process transactions to company standard -Follow up with customers to ensure quote has been received and ask for feedback. -Participate in Sales Meetings and continuous learning programs as required -Utilize approved Customer Resource Management (CRM) tool in daily activities -Manage Projects -Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors -Prepare and/or provide technical documents in relation to customer application -Negotiate price and availability with customers and vendors as needed -Assist with general phone coverage as needed -Ensure appropriate actions are taken to ensure excellent customer experience -Ensure compliance with ISCO’s Quality objectives and standards -Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools -Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management -Determine sourcing strategies which align customer needs with internal objectives -Monitor commitments to customers to ensure changes and or problems are handled proactively -Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.

Requirements

• associate
• product knowledge
• 2 years
• sales
• direct selling

What You Bring

-Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field -Skills: Position requires knowledge of features, benefits and use/application of broad range of company products -Experience: A minimum of 2 years’ experience in the direct customer selling process and techniques including closing sales is preferred, but not required

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About Isco Industries, Inc.

-evolved from golf‑course irrigation into a HDPE piping leader. -Today, it operates over 35 facilities across North America, Australia, and Chile, shipping HDPE pipe nearly next‑day. -It pioneered HDPE fabrication—spooling, tanks, manholes—and created one of the industry’s largest fusion‑machine fleets. -serves diverse sectors from municipal water systems to energy projects, mining, landfill, industrial and marine markets. -It was the first in its field certified for ASME nuclear HDPE ‘N‑type’ stamps and one of three FM‑approved fitting manufacturers. -Clients benefit from on‑site fusion support, rental and sales of McElroy fusion gear, plus CAD/design and technical services.

Sector Specialisms