Sr. Facilities Coordinator

Overview

Assist facility team with operations, troubleshooting, repairs, and client service.

Key Responsibilities

• work orders
• vendor management
• helpdesk support
• maintenance scheduling
• kpi reporting
• client communication

Tasks

-Request, review and submit work orders, bids and proposals from vendors -Create and record appropriate written communication between all parties -Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product -Follow up with clients to ensure customer satisfaction -Create work orders and assign work orders to the engineering staff, subcontractors and vendors -Coordinate special events in support of client -Report on open and closed work orders and check the status of open work orders with the assigned party -Train vendors on work order and billing procedures -Manage complex work orders such as environmental issues and disaster recovery -Follow protocol for effective building-specific maintenance and safety procedures -Schedule and document maintenance and repairs on building equipment -Provide general overall facility management services including continuous monitoring of office/facility -Assist with measuring and reporting key performance indicators against service level agreements -Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates -Coordinate with outside contractors for the service and repairs of equipment -Assist with the inspection of the sites within the assigned building portfolio -Manage service and performance of vendors and landlords for timely completion of jobs -Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action -Assist in the monitoring and assessment of vendor performance -Provide process and procedures training and direction to new associates -Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery -Maintain on-going communication with contractors, client, and team -Verify final invoice pricing and process payments in a timely manner

Requirements

• 3-5 years
• time management
• communication
• detail oriented
• financial knowledge
• associates degree

What You Bring

-Remain knowledgeable regarding all operational aspects of building systems -A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity -Time Management Skills -Communication Proficiency (oral and written) -Detail Oriented -Previous customer service experience -Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred -Sense of Urgency -Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications -High school diploma or a General Equivalency Diploma (GED) required -Financial Knowledge -Associates or Bachelors degree in facilities management, building, business or other related field preferred

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms