Dual Service Supervisor (Security & Parking)

Overview

Supervises security and parking operations, ensuring safety, compliance and customer service.

Key Responsibilities

• site surveys
• patrols
• incident reports
• parking notices
• compliance monitoring
• team management

Tasks

-Ensure the Company and Customer Policies and Procedures are adhered to in a fair and professional manner at all times, as well as upholding compliance with all legal requirements to maintain the organisations stability and reputation. -Conduct site surveys and ensuring ongoing compliance with the BPA AOS Code of Practice -Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking. -Providing a customer services presence to car park users. -To secure premises and personnel by patrolling property, inspecting buildings, equipment, access points and permitting entry. -To avert losses and damage by reporting irregularities, informing violators of policy and procedures. -Maintain effective and positive working relationships within the Services team, and with client management, tenants and local police. -Completing and compiling accurate reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures. -Communicate effectively with the Support Services Manager, ensuring information regarding employees and -Issuing Parking Charge Notices to non-compliant vehicles -Responsible for the Dual Services team, ensuring all tasks are completed to a high standard. -Communicating effectively with the Parking Services Team, ensuring information is accurately shared with regards to the site and specific customer requests. -Preparing and submitting incident reports.

Requirements

• sia licence
• key holder
• 5-year history
• fast-paced
• communication
• customer service

What You Bring

-Valid frontline SIA licence DS or SG -Ability to work in a fast-moving environment -Full 5-year employment checkable history -Key holding and alarm response. -Reliable and punctual -High level of enthusiasm and passion -Excellent communication skills both written and verbal -Customer Service experience and confidence to handle conflict in a correct manner -Smart appearance and be well-groomed

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Benefits

-Cycle to Work Scheme Available -Stream - access to pay as you earn it -Access to SIA and First Aid training at discounted rates, with financial support available -Hospital Saturday Fund -Free Employee Assistance Programme 24/7 including access to counselling -Full uniform provide -Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment) -Reward and Recognition awards -Access to a range of nationally recognised courses to help further your career, via the Anchor Academy

About anchor group services

Nope

Sector Specialisms

Security Clearance

-full 5-year employment history check required.