Information Technology Technician

Overview

First‑line support for desktops, laptops, peripherals and basic network issues for city staff.

Key Responsibilities

• os installation
• hardware setup
• backup management
• network administration
• troubleshooting
• user training

Tasks

-Installs and updates operating systems and approved software packages; supports network printers, scanners, and shared drive access; -Assists with IT inventory tracking and equipment documentation; -Sets-up and configures new computers and related equipment to City standards, including replacing or upgrading hardware components such as RAM, hard drives, monitors, and keyboards; -Conducts systems and database back-ups as necessary and ensures back-ups are functional; -Maintains accurate and complete records and provides reports to IT Manager regarding system hardware and software components and performance, and end users problems and issues; -Ensures all systems comply with City’s IT security and data protection policies; and -Performs basic network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; documents all network changes and revisions; -Assists end-users with troubleshooting basic software, hardware, and network issues; -Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary; -Participates in various IT projects such as hardware refreshes and software deployments; -Maintains connectivity with City network, diagnoses and troubleshoots basic problems with desktops, laptops, and peripheral equipment; -Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights;

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About Santee Cooper

-Focuses on delivering reliable electricity through a mix of renewable and traditional sources. -Engages in large-scale energy projects, including solar, wind, and water resources. -Serves both residential and commercial customers with a commitment to affordability and sustainability. -Known for embracing innovation, including early adoption of renewable energy technologies. -Involved in significant infrastructure upgrades to ensure a modern and resilient grid. -Strives to be a leader in renewable energy while balancing reliability and cost-efficiency.

Sector Specialisms

Interview Process

-appraisal interview -written exercise -practical skills assessment -tentative panel interview on january 7, 2026

Security Clearance

-criminal history investigation via california doj -comprehensive background check required