Allocator

Overview

Allocate resources to flight tasks, monitor passenger journey, and ensure SLA compliance.

Key Responsibilities

• resource allocation
• online support
• incident reporting
• passenger monitoring
• staff liaison
• operational planning

Tasks

-Ensure employees are working appropriately and in a timely manner. -Ensure customer requests are met. -Support: Online chat or telephone service for urgent support in a crisis -Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation. -Liaise with all airline staff and handling agents. -Brief staff on relevant operational matters. -Provide detailed reports on accidents and incidents. -Ensure a fair and consistent approach to employees when allocating work. -Monitor and capture the information of each passenger's journey -Receive and respond to telephone enquiries from employees and customers in professional manner. -Assist the Duty Manager with ensuring adequate staffing levels are met. -Allocate resources to arrival and departing flight tasks to ensure the agreed SLA's are met using the Inform tool. -Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards. -Identify operational challenges and produce a plan to respond.

Requirements

• it skills
• aviation
• management
• customer service
• communication
• security clearance

What You Bring

-Strong IT and programme operational skills -Valid photographic proof of identity e.g. passport or driving licence -Strong communication and influencing skills -Customer service experience -Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified) -Proof of National Insurance No. (or evidence that you have applied for one) -Aviation Experience -Management or supervisional experience -Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance -Valid Visa/Proof of right to work for non UK and out of EU nationals -Proof of identity and address (Utility bill, bank statement, etc.)

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Benefits

-Cycle to work scheme -Get Fit Programme -Mental Health support and Life Event Counseling -Financial and legal support -Access Perks at Work, our innovative employee app where you can find: -24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home -Perks: discounts, gift cards, cashback, and exclusive offers

About Abm Uk

-Delivers integrated solutions—from cleaning and security to HVAC, M&E, energy and data‑centre services. -Specialises in sectors like airports, transport, data centres, warehousing, commercial buildings, healthcare, education, hospitality and government. -Known for a wide-reach presence: offices across UK and Ireland, servicing both iconic venues and critical infrastructure. -Boasts innovative service delivery—merging soft and hard FM, with initiatives like BMS analytics and EV-charging support. -Stands out for combining large-scale technical capability with frontline services, all under one integrated umbrella.

Sector Specialisms

Security Clearance

-must undergo a criminal record check (crc) and obtain airside security clearance. -if residing outside the uk for 6+ months in the last 5 years, must complete an overseas criminal record check (ocrc).