B2B Process Administrator

Overview

Maintain and improve B2B process documentation, support change requests and ensure compliance.

Key Responsibilities

• process docs
• change tracking
• issue escalation
• process improvement
• stakeholder management
• document control

Tasks

-Collaborate with various departments to gather information and ensure all process documents reflect current workflows and best practices. -Escalate process-related issues or requests, or dependencies to the appropriate stakeholders as needed to ensure timely resolution. -Assist the Process Lead in managing and tracking process change requests, ensuring update requests are logged, assessed, and progressed through the correct channels. -Act as the point of contact for updating and revising process documents in response to new legislation or changes in business practices. -Stay informed about process excellence best practices, emerging trends, and technologies to continuously improve our process management and methodologies. -Manages relationships effectively both internally and externally. -Contribute to process improvement projects by providing administrative support, and by identifying opportunities for simplification or clarification. -Take responsibility for keeping process documents up-to-date, correctly versioned and stored in line with document control procedures and ensure audit-readiness.

Requirements

• analytical
• microsoft office
• process mapping
• process excellence
• energy
• problem solving

What You Bring

-Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. -Engaging and motivating attitude and style. -Great problem solver solutions focused and resourceful. -Is receptive to feedback and acts accordingly. -Excellent computer literacy including Microsoft Office Packages -Excellent communication skills, both verbal and written. -Previous experience in process documentation in a regulated environment (desirable) -Exceptional team player who builds open and supportive relationships. -Flexible and adaptable approach to work. -Working knowledge of Process Excellence principles (desirable) -Methodical, logical, and organized mentality. -Ability to multitask and prioritise tasks in a fast-paced, dynamic environment. -Efficient at managing own workloads. -Understanding of energy industry (desirable) -Previous experience with process mapping software e.g. Miro, Lucidchart, etc. (desirable)

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About Ecotricity

-The company specializes in generating electricity from renewable sources like wind and solar power. -Ecotricity also innovates in green gas, offering carbon-neutral solutions for both residential and commercial customers. -In addition to energy production, the company has expanded into building and managing infrastructure for a sustainable future. -With a strong commitment to renewable energy, Ecotricity has established itself as a leader in the UK’s energy sector. -Notable projects include expanding its solar farms to meet growing demand. -Ecotricity has received attention for its transparent approach to energy pricing and eco-conscious customer initiatives.

Sector Specialisms