Leasing Specialist

Overview

Leasing, marketing & resident relations for affordable housing communities

Key Responsibilities

• yardi entry
• service requests
• application processing
• renewal tracking
• availability reporting
• prospect qualification

Tasks

-Teamwork and employee participation, permitting the representation of all groups and employee perspectives. -Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis. -Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. -Record all telephone and in-person visits on guest cards. -Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments. -Contribute to the cleanliness and curb appeal of the community on a continuing basis. -Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements. -Distribute all company or community-issued notices. -Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily. -Assist in monitoring renewals. Distribute and follow up on renewal notices. -Inspect models and available “market-ready”, communicate related service needs to Community Manager. -May work in an elevated site, may walk on uneven ground. -Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs. -Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale. -Assist the management team with other various tasks as required. -Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager. -Maintain accurate monthly commission records on leases and renewals for bonus purposes. -Update availability report, process applications for approvals. -Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable. -Greet and qualify all prospects. -Maintain open communication with Community Manager and Maintenance Supervisor. -Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community. -Maintain current resident files. -Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry. -Ensure the apartment is ready for the resident to move in on the agreed date.

Requirements

• bilingual
• yardi
• low-income
• tax credit
• sales
• excel

What You Bring

-Bilingual (English & Spanish) highly desired. -An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. -Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. -Solid computer knowledge, Windows (Word, Excel), internet, and e-mail -Adherence to Property Management Rules, Regulations, and Guidelines -Respectful communication and cooperation between all employees. -Frequent sitting and walking -Low-income housing & Tax Credit experience is highly desired. -Working knowledge of Yardi Voyager Property Management software -Repetitive use of the computer, keyboard, mouse, and phone -Thrives in a fast-paced environment. -2+ years of sales and/or customer relations experience -Reading, comprehending, writing, performing calculations, and communicating verbally.

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Benefits

-Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! -Work/life balance through flexible work schedules to accommodate employees’ varying needs. -Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching -Resident Retention -Flexible schedule that may include evenings and weekends.

About Avanath Capital Management, Llc

-Founded with a vision to transform residential real estate across the U.S., the company focuses on high-quality, value-add opportunities. -The firm’s strategy is rooted in acquiring, developing, and managing residential communities with a long-term focus on sustainable growth. -With deep expertise in residential, commercial, and industrial properties, the company manages a diversified portfolio that spans multiple U.S. markets. -The firm prides itself on its proven track record of delivering exceptional returns by focusing on operational efficiencies and strategic repositioning. -From luxury apartment complexes to mixed-use developments, their projects have consistently attracted investors looking for reliable and profitable opportunities. -A notable strength lies in the company’s commitment to enhancing the value of every asset through meticulous management and thoughtful renovations. -In addition to its core focus on residential real estate, the company also engages in the development of commercial properties, building vibrant, sustainable communities.

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