Guest Service Representative: My Place Hotel – Mt. Pleasant, WI

Overview

Front desk staff providing guest check‑in/out, assistance, and administrative support.

Key Responsibilities

• phone operations
• front desk log
• credit processing
• reservations
• night audit
• guest service

Tasks

-Assist with laundry, stocking, sanitizing public areas, and preparing coffee stations. -Update the Front Desk Log and promptly report issues to the General Manager. -Operate the phone system with proper etiquette. -Follow all safety protocols. -Address guest concerns promptly and professionally. -Help ensure entrances and sidewalks are clear of snow and ice. -Regularly inspect the property, including floors, stairwells, doors, and lighting. -Promote the Stay Rewarded loyalty program to build guest satisfaction and return business. -Process credit card authorizations, handle cash transactions, and issue change accurately. -Warmly welcome and assist guests during check-in and check-out. -Maintain organized daily records, including Night Audit Checklists, cash logs, and call logs. -Take and transfer calls, manage wake-up calls, and record messages accurately. -Manage reservations and accurately process room charges, taxes, My Store purchases, and pet fees. -Serve as a knowledgeable resource for hotel amenities, local attractions, restaurants, shopping, and churches. -Deliver additional guest supplies and assist housekeeping with room cleaning during high occupancy.

Requirements

• microsoft office
• detail oriented
• communication
• multitasking
• dependability

What You Bring

-Basic computer skills, including Microsoft Office -Attention to detail, especially in financial transactions and record-keeping -Strong verbal and written communication skills -Excellent organization and multitasking abilities -⏰ Dependable, professional, and consistent work ethic

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Benefits

-Competitive Pay: $15+/hour (Part-Time) -Flexible Scheduling -Cross-Training Opportunities -Monthly Bonus Potential -Direct Deposit -Career Growth Potential

About My Place Hotels Of America

-Opened first property in Dickinson, ND as a proof-of-concept, then expanded via franchising beginning in 2014. -Now operates dozens of extended-stay hotels across multiple U.S. states, with strong development pipelines. -Properties feature in-room kitchens, pet-friendly policies, 24-hour amenities like laundry and grab-and-go markets. -Led by Ron Rivett and grandson Ryan Rivett (CEO since 2017), continuing a family legacy in budget lodging. -Typical projects involve ground-up new construction targeting cost-conscious travelers. -Unusual fact: every room includes a full kitchen and pillow-top mattress, blending home comforts with hotel convenience.

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