Centre Director - Luton

Overview

Lead and manage Luton shopping centre operations, teams and commercial performance

Key Responsibilities

• kpi monitoring
• statutory compliance
• ppm management
• performance reporting
• risk management
• sustainability compliance

Tasks

-Work in partnership with service providers and the Operations Manager to ensure KPI’s are met, standards of presentation are maintained and service improvements are implemented as appropriate. -Develop and foster a “partnership” approach and maintain regular liaison with occupiers to optimise performance and ensure feedback on tenant performance is provided. -Contribute to the preparation of the business plan and ensure specific asset objectives and initiatives are implemented as directed. -Oversee the delivery of an agreed marketing strategy. -Take ownership for the management of all statutory compliance/risk on site. -Develop successful working relationships with key stakeholders, notably the Client, to ensure a productive and effective working partnership. To pro-actively develop an extensive network of contacts, to include decision makers and influencers within the local private and public sector. In particular, to build productive relationships within the local Council in view of any potential redevelopment of the Centre. -Ensure adherence to Company policies, processes and procedures across the Centre. -To monitor major work programmes, Planned Preventative Maintenance Programme (PPM), and any capital investment initiatives within the Centre, to ensure successful and timely completion. -Ensure the team are fully engaged with the Centre’s business plan and strategic direction, implementing plans to improve employee engagement as appropriate. -Maintain and review as necessary the crisis management, major incident and business continuity plans, ensuring retailers and the centre team are fully briefed on emergency procedures. -Implement and support agreed Brand values as applicable. -Participate in and influence local community matters for the benefit of the Centre through local chambers of trade and other relevant bodies. Inform surveying colleagues of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre. -Manage and operate the Centre as a commercial business venture in accordance with the agreed Asset strategy, taking relevant actions to protect the value of the asset. -Regularly monitor, evaluate and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, non-rental revenue generation etc. -Contribute to letting strategy/tenant mix strategy and facilitate enquiries from prospective occupiers. -Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, as required. -Through the provision of high standards of customer facilities, services and bespoke initiatives, promote customer loyalty by exceeding customer expectations, encouraging repeat visits and increasing customer dwell time and spend. -Regularly monitor and report on competition activity within the catchment area affecting the Centre including reviewing any significant planning applications submitted to the local planning authority. -Develop and nurture a positive team working environment with Asset Services colleagues. Advise and regularly update Operations Director with regards to general team performance, recruitment challenges and development issues etc. -Devise and implement an appropriate strategy to ensure compliance with CBRE’s sustainability standards and Corporate Social Responsibility (CSR) obligations. -Maintain awareness, influence, monitor and report on City Centre management issues, activities and initiatives that may affect the Centre.

Requirements

• iosh
• nebosh
• bcsc diploma
• centre management
• team leadership
• financial targets

What You Bring

-Proven ability to understand and interpret the local market environment and formulate business development plans accordingly -IOSH or NEBOSH, preferred. -Proven track record of developing and managing a high performing team. -Proven track record in Centre Management with extensive experience within the shopping centre management industry. -BCSC Diploma in Shopping Centre Management or similar industry qualification, preferred. -Experience of delivering financial targets.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms