Service Supervisor

Overview

Oversee service shop, manage technicians, schedule work, ensure safety and customer satisfaction.

Key Responsibilities

• work scheduling
• diagnostic support
• work orders
• safety audits
• progress tracking
• team supervision

Tasks

-Review and submit time card entries. -Maintain a professional and proper personal appearance at all times adhering to company policy. -Maintain customer files. -Perform safety audits. -Schedule and assign work to shop and Service Technicians. -Analyze customer problems and prepare reports and problem logs. -Assist technicians on complex diagnostic and repair issues. -Open, update, and invoice work orders. -Enforce safety policies and see that proper safety practices are followed at all times. -Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports. -Track progress and check work status of technicians to ensure the timely servicing of customer equipment. -Advise customers on repairs, define the scope of work, and ensure expectations are met. -Communicate with the credit department to ensure financial needs are met. -Supervise Service Technicians and engage in performance management by conducting annual and monthly reviews, coaching, counseling, and providing disciplinary action as needed.

Requirements

• associates degree
• microsoft office
• heavy equipment
• cat
• leadership
• problem solving

What You Bring

-Able to perform duties with a sense of urgency, exceeding customer expectations. -Associates degree in Diesel Technology and/or business studies preferred but not required.Equivalent education and relevant work experience may be considered in lieu of an Associates degree. -Ability to effectively lead, influence and communicate with others both internally and externally. -Proficient in the use of a computer and related software (Word, Excel, etc.). -Ability to work in a dynamic fast paced environment. -3-5 years’ experience within the earthmoving or heavy equipment industry. -Strong problem-solving skills and be detailed oriented with a high level of accuracy. -2 years experience in a supervisory or management position. -Excellent organizational skills. -Experience with CAT or similar competitive equipment. -Strong written and verbal communication skills.

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Benefits

-Paid Time Off + 8 company paid holidays -Competitive Retirement Plan -Safety and Wellness Program -Disability & Life Insurance Packages -Health, Dental and Vision insurance options for Employee and Family -Tuition Reimbursement – available to FT employees with 1 year+ of service

About Milton Cat

-A third-generation family-run business, it expanded through strategic acquisitions into six states. -Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast. -Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation. -Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients. -Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.

Sector Specialisms

Security Clearance

-background check and drug test required pre‑employment.