Strategic Account Manager

Overview

Manage NHS public sector accounts, drive sales and client experience for Sustainable Energy First.

Key Responsibilities

• client liaison
• sales generation
• relationship management
• solution design
• issue resolution
• product delivery

Tasks

-Serve as the link of communication between key customers and internal teams -Play an integral part in generating new sales that will turn into long-lasting relationships -Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls -Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross selling. -Main point of contact for an assigned client list, acquiring a thorough understanding of the Client’s needs and requirements -Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution -Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall -Drive product development and innovation -Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of

Requirements

• energy
• public sector
• nhs
• strategic accounts
• driving licence
• collaboration

What You Bring

🏠 Hybrid working - you must be able to travel to our Fulwood office 2 days p/week We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You’ll be partnering our clients, overseeing the strategic client relationship and taking ownership of the Client experience. An expert at building, developing and retaining long term key Client relationships, you’ll be expected to communicate & demonstrate Sustainable Energy First’s values as a Consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties. You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients’ needs and requirements and you will propose commercially beneficial solutions that meet the clients’ business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales role. -Ability to oversee and enhance the overall client experience -Proven track record in building, developing, and retaining long-term key client relationships -Experience in the energy industry -Expertise in managing strategic client relationships -Experience of account management in the public sector ideally within the NHS -Ability to demonstrate professionalism and credibility in building trust with senior clients -Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy -Capability to achieve mutually beneficial outcomes for both the company and clients -A full, driving licence is required and national travel is part of the role -Strong motivation and drive to contribute to company goals

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Benefits

👍 Flexi working 💰 Competitive salary plus generous commission structure 🚗Car allowance ⭐ Career development opportunities 🎂 Birthday Day off 🛍 Benefits platform – gym membership, retail discounts and many more 🏖 Starting at 25 days holiday plus bank holidays

About Sustainable Energy First

-Founded in 1997 as BiU to tackle energy management issues across large commercial estates, evolving into today’s consultancy powerhouse -Privately backed by Beech Tree Private Equity and Qualitas Funds, with a growth-oriented buy-out in 2024 including acquisition of Inenco -Operates from the UK, helping businesses manage energy procurement, revenue recovery, infrastructure, compliance and net-zero strategies -Specialises in energy procurement, renewable energy sourcing, compliance/net-zero planning, site infrastructure and revenue recovery -Distinctive trajectory: rebrand in 2022, then rapid expansion—PE backing and industry consolidation -Known for award-winning content and thought leadership, recently winning ‘Best Content Series’ at 2025 UK Content & PR Awards

Sector Specialisms