Resident Service Coordinator

Overview

Manage resident services, events, inspections, and admin tasks.

Key Responsibilities

• yardi tracking
• property inspections
• renewal letters
• feedback response
• resident files
• fair housing compliance

Tasks

-Record and track all resident correspondence in Yardi -Complete weekly property inspections with a focus on resident balconies/patios and amenities -Prepare renewal letters for delivery to residents -Assist with in-house transfers, adding/removing roommates, and lease renewals -Ensure adherence to federal and state Fair Housing Laws and company policies -Inspect apartments as needed to maintain property standards -Assist the Property Manager and Assistant Property Manager with property-related tasks -Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net -Maintain accurate resident files, including renewals, resident retention programs, and lease changes -Provide input on setting the agenda for weekly and monthly staff meetings -Assist Property Manager and Assistant Property Manager with paperwork flow and verifications -Plan and organize resident events to foster community engagement

Requirements

• software
• reporting
• communication
• problem solving
• bachelor’s
• customer service

What You Bring

-Proficiency in software applications, smartphones, and reporting/analysis tools -Excellent communication, interpersonal, and problem-solving skills -Bachelor’s degree (B.A.) from a four-year college or university, or 3-5 years of related experience or training, or an equivalent combination of education and experience -Sales and/or customer service training -Skilled in understanding and addressing resident concerns with care and professionalism -Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment

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Benefits

-Education/Tuition Reimbursement Program -Retirement Plan: 401(k) with Company Match -20% Rent Discount -$300 Morgan Essentials (paid quarterly) -Excellent Base Pay : $24.00 - $26.00/hour -Generous Paid Time Off: Including 10 Holidays per year and sick leave -Additional Employee Discounts on various services -Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability -Property Staff Shared Renewal Commissions (paid monthly) -$100 New Lease Commissions -Employee Referral Program (Earn up to $750 per referral) -Employee Assistance Program

About Morgan Properties

-Focuses on multi-family residential communities, managing thousands of units across various states. -Invests in real estate, acquiring and improving properties to enhance value for residents and stakeholders. -Excels in property maintenance, community engagement, and operational efficiency. -Portfolio spans from luxury to affordable housing, offering diverse living options. -Known for strategic acquisitions and a commitment to excellence in property management. -Approach to real estate is marked by thoughtful redevelopment for long-term sustainability and growth.

Sector Specialisms

Interview Process

-apply online first -schedule an interview appointment after applying -attend the job fair on tuesday, november 18 for walk‑in interviews