Spanish Speaking Occupancy Specialist II (Retreat at Scioto Creek)

Description

• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Review each recertification to ensure that all checklist items are complete.
• Ensure all information is accurate and entered in the Property Management Software.
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Process initial, interim, and annual recertifications.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure that files comply with the regulations of all funding/regulatory agencies.

Requirements

• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.
• Knowledge of Yardi or Real Page software.
• Bilingual in Spanish and English.
• 3-5 years of relevant work experience.
• Experience with web-based applications and computer systems such as Microsoft Office.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Prior experience working with LIHTC.
• Associate's degree.
• NALP certification.
• High school diploma or GED equivalent.
• Ability to work with a diverse group of people and personalities.
• Ability to work under pressure.
• Superb attention to detail.
• Prior experience working with Project-Based Section 8

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• 401(k) plan options with a company match
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Various Comprehensive Medical, Dental, & Vision plan options
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible and/or Hybrid schedules are available for certain roles

Training + Development

Interview process

Visa Sponsorship

Security clearance