Senior Community Service Executive

Overview

Manage client interactions, profitability, community events, facilities, and vendor compliance.

Key Responsibilities

• margin analysis
• expense control
• vendor management
• compliance
• maintenance
• collections

Tasks

-ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. -Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis. -Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. -Renewals: Maintain high client retention rates by proactively managing contract renewals. -Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery. -Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. -Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention. -Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment. -Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously. -Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues. -ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. -Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines. -Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.

Requirements

• csat
• client satisfaction

What You Bring

-CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.

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About Awfis Space Solutions Limited

-Offers innovative, flexible workspaces designed to create productive environments for businesses of all sizes. -Provides both individual and team-oriented spaces across multiple cities. -Renowned for integrating smart office solutions that combine technology and design to enhance work efficiency. - caters to a diverse range of clients, from start-ups to large enterprises, and serves various industries and sectors. -Offers a variety of spaces including co-working areas, private offices, meeting rooms, and virtual offices. -Expanding rapidly in the flexible workspace sector with a strong presence in major cities. -Known for redefining how companies approach office space through customized, scalable solutions.

Sector Specialisms