1st line service desk engineer

Overview

Provide 1st line IT support for MSP clients, handling tickets and proactive maintenance.

Key Responsibilities

• workstation deployment
• network hardware
• remote sites
• sharepoint setup
• teams configuration

Tasks

-Deployment and implementation of new workstations and network hardware across multiple remote sites. -SharePoint Online and Teams setup and configuration

Requirements

• itil
• azure
• active directory
• exchange
• intune
• networking

What You Bring

-Remote / On Site Support, Ticket management, Experience working in an ITIL environment. -Interest and exposure to security (Firewalls, Windows security – server and workstation) -Hosted Telephony -Windows Server, GPO, AD, File Servers and any other server roles. -Windows OS 7,8 and 10 -General desktop support, Hardware\software diagnosis and break fix. -Email services (Exchange, Exchange Online, Mimecast, Gmail) -Microsoft Azure administration -MDM Solutions (Intune, Jamf) -Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. -DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.

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About Icor International, Inc.

-Founded with a vision to deliver high-quality engineering and construction services across various sectors. -Focus on delivering complex infrastructure projects with a commitment to excellence and innovation. -Expertise in water resources, energy, and industrial sectors, providing tailored solutions to meet client needs. -Has a proven track record of successfully managing large-scale projects from design through to completion. -Renowned for its ability to navigate and overcome challenging project environments, ensuring timely delivery. -A trusted partner for government agencies and private sector clients alike, building long-term relationships.

Sector Specialisms