Implementation Consultant

Overview

Implement, configure, and support Hexagon's asset lifecycle software for clients.

Key Responsibilities

• technical lead
• system testing
• user interfacing
• support triage
• data migration
• training delivery

Tasks

-Assist and train less experienced peers. -Maintaining adherence to customer service level objectives and details / terms of client support contracts. -May act as the technical lead on project implementations providing technical direction and guidance to the team. -Tests and troubleshoots functionality of installed systems. -Identify and redirect non-support items to the relevant department. -Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc. -Provides feedback based on client experiences to product and professional services teams for product and process improvements. -Identifies additional product/services opportunities in customer organization that can be delivered. -May work directly with clients on-site or provide project support remotely. -Triage new and existing support items. -Identifies and documents technical issues to be escalated to product and system integration teams for resolution. -Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.

Requirements

• travel
• site visits
• customer sites

What You Bring

-Engineers must be prepared to visit customer plant locations during project execution. These site locations may be both within and outside of Qatar.

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About Hexagon Asset Lifecycle Intelligence

-Delivers cutting-edge solutions for managing the entire lifecycle of assets, from design to decommissioning. -Focused on enhancing operational efficiency, reducing costs, and improving decision-making with advanced technologies. -A key player in industries like energy, infrastructure, and industrial sectors, providing specialized software for asset management and digital transformation. -Utilizes AI, IoT, and data analytics to support better management of physical assets across industries, driving innovation in asset-heavy industries. -Their solutions help clients across diverse sectors to maintain, optimize, and extend the life of their critical assets. -The company’s software tools are known for seamless integration, empowering clients to maximize the performance and reliability of their assets.

Sector Specialisms