HVAC Service Manager

Overview

Lead and grow HVAC service division, managing technicians, schedules, client satisfaction.

Key Responsibilities

• aroflo management
• work scheduling
• resource allocation
• kpis monitoring
• service delivery
• team management

Tasks

-Ensure the business’s service management software (currently AroFlo) is properly utilised and efficient. -Lead, manage and grow the service dept: currently 3 service technicians + 1 account manager; you’ll be responsible for recruiting additional service technicians and expanding the team. -Provide leadership, coaching and development to the service team. -Monitor KPIs, service profitability, budgets and reporting. -Oversee service delivery to commercial and residential clients — ensuring high standards of performance, compliance, safety and client satisfaction. -Work cross-functionally with projects, design and installation teams to deliver an integrated service offering. -Manage work scheduling, resource allocation, technician performance, quality assurance and after-sales support. -Collaborate with the account manager to maintain and grow service contracts and client relationships. -Ensure compliance with WHS, quality and ISO requirements, as applicable.

Requirements

• team leadership
• service management
• aroflo
• refrigeration licence
• hvac
• business acumen

What You Bring

-Comfortable recruiting, building and leading a service team - you’ll help grow the team from its current base. -Proven service management experience (you’ve led a team of technicians, managed scheduling, resource allocation, service delivery and client-facing service operations). -Proficient with service management software (bonus if you’ve used AroFlo or similar) and confident with technology, reporting and service workflow systems. -Excellent communication, leadership, client-service orientation and organisational skills. -Valid NSW refrigeration licence (or equivalent) is highly desirable. -Strong business acumen — you’ll be responsible for service profitability and operational efficiency. -Strong background in HVAC and refrigeration service — ideally you’ve worked in a role providing service, maintenance and repairs across commercial and residential HVAC systems.

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Benefits

-Up to $150k + super, depending on experience and capability. -A supportive culture, high-quality standards and the chance to make a tangible impact. -Company vehicle or car allowance. -Opportunity to work across commercial & residential sectors, in a company with strong credentials and growth ambitions.

About Design Build

-Specializes in pre-engineered steel and conventional steel building systems, often leading projects from 3D visualization to key handover. -Typically delivers commercial and industrial facilities, plus custom steel structures and tilt‑up concrete buildings across the Prairies. -Embraces a collaborative, single-source model—clients work directly with integrated design and construction teams. -Backed by strong financial grounding, the company sustains steady growth through efficient project delivery and risk-managed budgets. -Its standout edge: immersive tools like VR and 360° walkthroughs, enabling clients to “see before they build.” -Unusual fact: As Manitoba’s largest Behlen dealer, it leverages industrial-grade steel solutions rarely offered by regional builders.

Sector Specialisms