Concierge- Hamilton Station

Overview

Part‑time concierge delivering resident services and office support at a luxury multifamily property.

Key Responsibilities

• social media
• leasing materials
• front desk
• package management
• service requests
• event planning

Tasks

-Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units. -Prepare leasing materials such as brochures and floor plans for prospective residents. -Oversee the front desk, warmly greeting residents, guests, vendors, and contractors. -Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution. -Handle opening and closing procedures for the leasing office, ensuring readiness each day. -Engage with residents and prospective residents to enhance customer experience and resident retention. -Provide administrative support to the Property Manager as needed. -Route calls efficiently, schedule tours and appointments, and assist with general inquiries. -Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries. -Offer refreshments to guests waiting to meet with a leasing consultant. -Daily opening and closing checklist completion -Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup. -Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options. -Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations. -Maintain office cleanliness, restock coffee bars, and monitor office supplies. -Ensure model and vacant units are clean and ready for tours. -Assist with service requests by entering them into the system or guiding residents on self-submission. -Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.

Requirements

• communication
• property management
• social media
• ms office
• multitasking
• lease management

What You Bring

-Strong communication and organizational skills. -Experience in property management or customer service is preferred. -Familiarity with social media platforms. -Basic understanding of maintenance coordination and lease management. -Package Management processing times (within 2 hours of delivery) -Call handling efficiency of 95% -Ability to multitask and manage time effectively. -Basic MS Office knowledge.

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Benefits

-Resident Event participation rate (30% of community per event)

About Edgewood Properties, Inc.

-A well-established real estate developer, focusing on residential and commercial properties. -A diverse portfolio involving development, management, and renovation across multiple regions. -Founded with a commitment to high-quality, sustainable living and working spaces. -A respected leader in the real estate field. -Typical projects include luxury apartment complexes, commercial office buildings, and mixed-use developments blending residential and retail spaces. -Known for innovative designs, attention to detail, and enhancing the communities it serves. -Expertise spans both residential and commercial sectors, ensuring a versatile approach to every project. -Notable achievements include successfully navigating complex redevelopment projects and consistently delivering value to investors and tenants.

Sector Specialisms