Sales Support Rep

Overview

Provide daily sales support, process orders, and assist customers for wireless solutions.

Key Responsibilities

• product knowledge
• quote processing
• order conversion
• report prep
• customer service

Tasks

-Develop and maintain knowledge of products, solutions, and value-added services -Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs -Prepare reports, provide account maintenance, and assist with projects as needed -Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence -Manage pre-sale and post-sale requests and follow-up communication with customers -Provide an exceptional customer experience on each call or interaction -Process quotes and orders in an accurate and timely manner -Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions

Requirements

• sap
• salesforce
• microsoft office
• bachelor’s
• 2‑year
• wireless

What You Bring

-Ability to work without direct supervision as a self-starter -Minimum 2 years of experience in sales account management support -Experience working with SAP ERP desired -Strong desire to collaborate in the support of customer's needs -Exceptional written, verbal and listening communication skills -Experience in wireless communications, technology, and infrastructure preferred -Up to 5% travel may be required -Ability to prioritize urgent tasks and manage time efficiently -Bachelor’s degree or equivalent documented experience and skills -Experience working with Salesforce CRM desired -Positive attitude and professional demeanor -Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook) -Demonstrated customer service skills -Performance-minded and goal driven

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Benefits

-Comprehensive medical, dental, vision, and prescription plans to keep you at your best -Hone your skills or learn new ones with tuition subsidy -Hybrid work schedule -401K with a company match to help you invest in your future

About Tessco Technologies

-They specialize in providing network design, deployment, and maintenance services for wireless infrastructure. -The company serves industries ranging from telecommunications to utilities, energy, and industrial sectors. -With a focus on both products and services, Tessco bridges the gap between wireless technology and its applications. -Over the years, Tessco has been instrumental in rolling out large-scale wireless systems across diverse industries. -They are recognized for offering a comprehensive portfolio that includes both hardware and software solutions. -Tessco stands out for its ability to support critical communication infrastructures, especially in remote or challenging locations.

Sector Specialisms