Technical Support Specialist

Overview

Resolve technical issues for customers, provide support, and document solutions.

Key Responsibilities

• outbound communication
• inbound queries
• technical records
• issue escalation

Tasks

-Proactively provide updates and resolutions through outbound communication -Handle inbound customer queries via phone, email, and other channels -Maintain and update technical records to ensure accurate documentation -Liaise with internal teams to escalate and resolve complex issues

Requirements

• troubleshooting
• problem solving
• teamwork
• communication
• organised
• flexible shifts

What You Bring

-You bring a can-do attitude and strive to leave every customer with a positive experience -You are solution-focused, caring about resolving issues efficiently and effectively -You enjoy working collaboratively and thrive in a team environment -You’re a strong communicator with great listening skills and a friendly telephone manner -Shift Pattern: Includes a mix of 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return -You’re organised, detail-oriented, and able to manage multiple tasks -Diagnose and troubleshoot technical problems with confidence and accuracy

People Also Searched For

Benefits

-Hybrid Working: After completing a comprehensive training package, you’ll transition to a hybrid work model

About Air Products

-Founded over 80 years ago, Air Products has become a global leader in industrial gases and related technologies. -The company delivers essential gases for industries like manufacturing, healthcare, and energy, powering progress worldwide. -Air Products specializes in the design and development of cutting-edge gas production and distribution systems. -With a footprint spanning across the globe, the company serves industries such as energy, chemicals, and manufacturing. -Air Products has a history of innovation, including the pioneering of gas separation technology and on-site production solutions. -Typical projects include large-scale hydrogen production facilities, air separation units, and liquefied natural gas (LNG) plants. -In recent years, Air Products has been a key player in the transition to cleaner energy solutions, including hydrogen production. -The company also works on vital infrastructure projects, including water treatment and refining, using its gas technology.

Sector Specialisms