Housekeeping Supervisor

Overview

Oversee housekeeping staff, ensure clean rooms/public areas, guest satisfaction, and manage operations.

Key Responsibilities

• room inventory
• guest satisfaction
• quality inspections
• staff scheduling
• training management
• safety compliance

Tasks

-Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. -Utilizes available resources and adheres to CSM training policies. -Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. -Assists in keeping all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. -Ensures sufficient room inventory is available and cleaned to maximize revenue. -Promotes collaboration and positive, professional work environment. -Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. -Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. -Responsible for assisting and supporting all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. -Evaluates staff performance and coaches to ensure standards are met. -Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. -Accountable for guest satisfaction by providing quality room cleanliness and room supplies. -Effectively assists in managing labor through proper scheduling, monitoring, and adjusting based on business needs. -Assists with interviewing, hiring, coaching, and development of housekeeping associates. -Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. -Works side by side with staff to train and model appropriate guest service standards -Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

Requirements

• organization
• creativity
• leadership
• problem solving
• procurement
• multitasking

What You Bring

-Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. -Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. -Follows CSM procurement guidelines and applies good business judgment. -Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.

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About Csm Corporation

-It designs, renovates and manages commercial, retail, multi-family and lodging properties. -Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces. -Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities. -It combines entrepreneurial roots with an award‑winning track record in design, development and customer service. -CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales. -Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.

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