Customer Event Manager

Overview

Manage customer events, ensure SLA compliance, lead teams and drive improvements.

Key Responsibilities

• tech support
• sla management
• process improvement
• performance reviews
• customer engagement
• compliance monitoring

Tasks

-Serve as the primary point of contact for outsource partners with onshore teams especially with technology support and other resources needed for effective transformation and CI initiatives. -Work with our customers when required to understand and address their needs -Ensure all work is delivered in line with industry guidelines and compliancy measures. -Proactively contribute to the continuous improvement and transformation of processes. -Provide regular feedback, conducting performance reviews, and developing improvement plans for individual team members -Coaching, mentoring, and supporting team members to develop their skills and grow within the organization -Anticipates issues and is pro-active in dealing with them. -Ensuring compliance with service level agreements, responsible for monitoring that service level agreements are met, and that the services provided meet the required quality and regulatory standards. -Working with other teams to create and execute a cohesive, efficient, and customer-focussed working environment that embraces best practise and fosters one-team culture. -Support the implementation of new business development initiatives from projects to Business as Usual. -Deliver services that meet customer, financial and industry SLAs whilst supporting IMServs strategic vision. -Develop and implement action plans to address operational performance and quality issues. -Ensure issues are proactively resolved for the company and the customer to ensure outstanding work is within agreed timeframe targets.

Requirements

• microsoft office
• flexibility
• team leadership
• customer focus
• electricity market
• process management

What You Bring

-Proficient in all Microsoft office packages (Excel, Word, etc.) -Flexible, willing, and able to cope with change with the ability to work under pressure. -Experience of leading and motivating a team -Customer focused; can identify and respond to customers needs. -Knowledge of the UK Electricity Market -Good knowledge of process management and improvement activities -Able to understand and communicate concepts clearly

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Benefits

-Wellbeing Centre -Simply health Healthcare plan (Upgrades available) -Car Salary Sacrifice Scheme* -In Office & Out of Office Social Events -28 days annual leave plus Bank Holidays -Life Assurance up to 6 X Base Salary* -Enhanced Salary Sacrifice Pension Contributions -Reward & Recognition -Retailer Discounts Platform -Employee Assistance Program -Annual leave Buy & Sell scheme

About imserv europe ltd

Nope

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